I was perfectly happy indeed. Thank you for pointing that out. However, If you haven't noticed I have not got any reply to that thread all day, that's why posted in a different place, where I was kindly helped.

Thank you for reading this thread! We was just hoping to get some advise, maybe some thoughts on the following. We lived in rental property for 5 years. The property is managed by the agency on behalf of a landlord. We moved out 3 weeks ago. Had all the check outs done, property was left in a very good condition, inventory was completed, with no complaints from the land lord was happy with everything. This morning we received a letter form the letting agent that they are going to deduct 962£ from our deposit (full deposit amount is 1200£) in admin fees! It does state in our contract, that we have to pay "the contribution" towards “check out” fees, which is 80 £ + VAT, rip off,but we was aware of it and prepared to pay. So in this credit note they sent us, agency included 80£ + VAT, two late payments fees 30+30(which we are fine with), and what really shocked us is the renewal fees for the 5 years of tenancy, apparently we had to pay them at the end of each year contract! We have been receiving renewal contracts every year, it was a standard letter, saying that tenancy agreement due to expire, sign the contract and send it back, not once they attached the invoice or reminder to pay 50£ renewal fees, not once in 5 year time! So they claim we owe them 80£ + VAT 60£ + VAT 50£ X 5 =250 + VAT 332£ + VAT is for admin charge for non payment received for27 month!!!!! Plus on top of that is a 83£ fee for handling the issue! It does not say anything in our contract that we had to pay 50£ renewal fees. When I contacted the agency, they said the sum of 50 was mentioned in guide notes for tenants, which we signed before paying the deposit, they sent me a copy with the small print actually saying that. Predominantly,we were relying on the contract plus not once they reminded us to pay 50 quid, it just all added up(!), obviously agency done bad admin and trying to dip their hands into our deposit! We are a good tenants and was late with the rent twice( only few days my mistake), never gave any hassle! And would have paid 50£ every year no probs. We have no idea if we stand a chance!