The thing is they are trying to look out for another property for the tenant and if they do manage to empty the house by september, we have no problem but beyond that, we would surely ask for compensation. Thank you for your suggestion will post this in landlord site too.

Hi Raydetinu, yap the agent sent us the tenancy agreement via email and asked us to sign it and sent it before the tenancy start date, saying that failing so would delay the tenancy. However, when we got back to inform that after the mentioned date, they mentioned tenancy has already went ahead. Have asked them about their complaints procedure so will be putting in a complaint.

Hi thank u for making it so much clearer. We did check the AST, but as mentioned we had decided not to go ahead and when we informed the agent they mentioned tenancy has already went ahead without any confirmation from us. I'm not too sure if deposit is protected as such thing was not mentioned at all by the agent will have to confirm with the agent on it and could explain a bit more on why that would cost us? and the other thing is we did not rent it out to make profits, we bought the house for us to move in afte rwe will be leaving army quarter in few mths time. But if we had known abt all this troublesome things, would have let the house sit empty till we moved in ..anyway thank u

Hi everyone, hope to get some advice regarding the problems faced by us. We had spoke to our letting agent to rent out our house for 6 months and maybe extend the tenancy if we do not move in ourselves later. They told us it was possible to rent it for 6 months and we just have to give two months notice before hand. Hence we decided to go ahead with it and was sent the tenancy agreement and asked to sign it and return back asap if not it would delay the tenancy. However, later we decided not to go ahead and called in to inform we changed our minds, but were told that the tenancy has already started. So we thought ok no problem we'll just give a 2 months notice later if we decide to move in. Now when we told our agent to give the notice, they told us its not possible as the tenancy is a 1 year agreement and we can only move in when it ends. The question is we have not signed the tenancy agreement so will that tenancy be valid? How and what can i do to complain as we are totally stressed as we might be homeless in about 2 months time as we have been informed we cannot get a council house and housing benefit as we own a property. We have 2 small kids and OH has been made redundant so with no job and no housing benefit too, we can't seem to find a property to rent. The other thing is we have not received our rents for the past 2 months and when inquired, was told housing benefit paid into the wrong account and they are still waiting for remittances sent out by post to be received before they can release us the money. They tell us that they are on constant chase with them and still waiting but how long does a post takes to reach them. Its been almost a month. However, we did receive first 2 rent payments so can't figure out why suddenly money was sent in the wrong account. Do you think I should ask them to forward the emails they communicated with the housing benefit people or a copy of the housing council mentioning it has been paid in the wrong account? ??