Hi, I have read through a number of existing threads on your site outlining similar experiences to mine ( cannot include the links here as I have no previous posts). Unfortunately I did not see them before I sent my phone to cash4phones. Regardless, I have taken your advice and have written a LBA which I attach here. Your assistance in this matter would be very helpful (NB I'm in Scotland where I understand the court proceedings are slightly different). [Your address] [supplier's address] Dear Reference: Order ID xxxxxxx As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct. I had a black iPhone 4 16GB telephone in pristine condition and obtained a valuation from Cash4phones online for £113. In this basis, I sent the phone in to Cash4phones, carefully wrapped in bubble wrap. Upon receipt, Cash4phones offered £39.16 explaining that this reduced price was based on “Speaker Or Microphone not working” and “Moderate wear and tear” which is a clear discrepancy to the actual condition of the phone sent in. I asked Cash4phones to return the handset which Cash4phones refused sighting. sighting expiration of the 5 day limit. The telephone was sent in pristine condition. From you I am claiming a full repayment as initially outlined and valued on the Cash4phones website, in the sum of £113. Listed below are the documents on which I intend to rely in my claim against you: - similar complaints involving Cash4phones on the internet In accordance with the Practice Direction on Pre-Action Conduct I would request that you provide me with copies of the following documents: - all communication (email, via Cash4phones online contact form, etc) between Cahs4phones and myself I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution (ADR) in order to avoid the need for this matter to be resolved by the courts. I would invite you to put forward any proposals in this regard. In closing, I would draw your attention to section II (4) of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. I look forward to hearing from you within the next 14 days. Should I not receive a response to my letter within this time frame, then I anticipate that court action will be commenced with no further reference to you. Yours sincerely, _____ Again, your advice and feedback in this matter would be very much appreciated.