Thank you for reply, would you suggest i make a written complaint to citifinancial at first kind regards pat

Hi to all and i hope today finds you in a good place. My problem is a few years ago i was foolish enough to take a second mortgage with citifinancial! during the course of the repayments i started to struggle, i was in constant touch with them and if a payment was going to be late i called them. Each time i spoke to them i always checked to see if they where going to add charges? i was told as i was keeping them informed and payments where only a few days late they would not add charges. Eight months before the loan was due to end citifinancial contacted me to tell me they needed to increase my monthly repayments to cover all the late payment charges that had been added to the account .It turns out they had been adding £55 a time for late payment and also interest on arrears to a total of £1800, the loan is all payed up now but i am realy angry about the charges is there anything i can do i have a record of all payments made kind regards pat