hi all i think im posting this in the correct area but please move if needed. ill try to explain fully the process of events that has led me here. i have a iphone 4s tht has been barred by o2 due to a dispute over a phone bill the phone was on contract but at the time of the bar it was out of contract and is now my property not o2's due to o2's refusal to move on the issue of my bill i decided to sell the phone on ebay as i now have a new one with orange. this is where my complaint starts. as the phone is barred in the uk and not locked to any network i sold the phone on ebay.com, using the options provided when listing the item i restricted the item from being purchased in the uk so it was only available for sale in europe etc. the description of the item did not mention the uk bar as i felt this is only related if the phone was to be sold in the uk, looking back maybe this was wrong but still me description was correct and true for the market i was selling too. so the phone sold to a buyer in italy i shipped the item with full tracking via fedex, the item was delivered and signed for and confirmed by the buyer. 2 days later he informs me the item is barred in the uk and demanded a $50 refund, i ask if it works ok he advises it does but if he ever wanted to come to the uk the phone will not work. i advise him i can not give him a $50 refund but if he returns the phone i will give him a full refund plus his return postage cost. he refused. another 2 days pass and he opens a case in paypal stating the item was not as described, i submit my response about my description of the phone to paypal and tht he refused a full refund paypal find in the buyers favour and sent me the following email Buyer's name: G//////// Bovo Buyer's mail: g///////tiscali/it Transaction ID: 80030////////////// Transaction date: 24 Jan 2013 Transaction amount: $430.00 USD Your transaction ID: 7M///////////// Case number: PP-002-///-866-/// Refund amount: $430.00 USD We've determined that the buyer should receive a $430.00 USD refund if they send the merchandise back to you. The merchandise will be in the same condition as when the buyer received it and the buyer is responsible for all postage and packaging costs. 2 days later paypal refund the buyer when i contact them to find out why he has been refunded when i have not received the item back they explain that paypal has a agreement with italy?? that all they require is a proof of postage, so the above email was a lie after numerous complaints and emails, phone calls to paypal im told to appeal the decision, so i appeal and then a few days later i get the following email Your buyer provided the following valid proof of shipping information: Tracking Number: RA#########IT Shipping Company: Poste Italiane Since the tracking information shows the merchandise is delivered to you, we have issued a refund to the buyer on your behalf. If you have any further questions, please feel free to either respond to this email or send a message to complaint-response paypal.com We appreciate your patience and cooperation regarding this matter. the tracking information does not show the item has been delivered to me it shows the item arrived at heathrow. i have contacted royal mail who have advised that no departure scan has been made to show the item has left heathrow and thts all the info they can give me. i have contacted the buyer who ensures me the item was sent via a fully tracable method requiring a signiture on delivery. i contacted paypal again to advise them the item has not been delivered and i want the money back thay advised me that if the item is delivered and not in the same condition it was sent in then i can appeal the decision again, but if i the item is not delivered i cannot appeal??? i asked for this to be escalated and they advise me to write to the executive escalations team in luxemburg. my feeling is tht im just going to get shafted but i have drafted a letter to send them which if required i will post here for advise on and corrections to the wording. what are my options if paypal refuse to refund me? rgds paul