I have a not unrelated problem with this company. Gas readings are ok but the previous owner and meter reader have been entering the electricity reading incorrectly. The meter is a Siemens digital meter which displays 6 digits. If the first digit is zero, then only the last five are displayed with no leading zero. Both the owner and Meter reader have been entering the five digits on show and not the first four preceded by a zero. The upshot is that the previous owner has been paying ten times the true amount!. For a house with GAS central heating and GAS fires, the owner was paying in excess of £130 per month for lighting, fridge, electric cooker and TV. She did not realise she was being overcharged. I am now in a battle with them over this. It will be interesting to see if they accept the mistake and refund the thousands of pounds owed to the previous owner.