I'm new to this so I hope I get this right. In July 2011 I had to contact our local perfect home store regarding a fault with our T.V the model is an AOC 42 in, they sent out a replacement 36in and said they would be back 2 weeks later.....2013 and I'm still waiting and have since paid for the item. I also took out a computer in August 2011 and any late payments they harass me to no end knocking on my door constant phone calls etc, I totally resent the fact that they bombard me for payment when I feel like the victim here. Is there any way of me getting compensated regarding the T.V as costs between a 42in and a 36in are not going to be the same are they also with the rip off insurance cover that they make you sign you can imagine how much I've paid and fellow customers alike, Oh they also said that they don't do the AOC model anymore as they are having to many troubleshooting problems with it, but their store manger has informed that that is the model he will be sending god knows when they've had 3 managers in the time I've been waiting. I hate the company I wish I'd never gone there I use to go to Brighthouse a long time ago and said never again, Perfect home assured me that they did not operate like Brighthouse but when the staff that they have hired are ex Brighthouse what do you expect. Please help me