Hi there, I have a query on behalf of my mother who is a recent landlord (but has been very ill so I'm picking this up on her behalf): she has two tenants living in her property on a six month contract, with rent due on the 10th of each month. Two months in and the tenants are 9 days late on their rent. I spoke to one of them last week who told me that the other tenant has been in hospital, and all the rent comes out of her bank account, so if we haven't received it she can't do anything about it. I reminded her that it was a joint tenancy and therefore it is a joint responsibility to get the rent paid - she took my number and agreed to call me in two days with an update on the rent status. Since then, neither of them have been answering telephone calls or responding to polite voicemails requesting that they contact me to sort it out. Meanwhile my mother's neighbours/friends in the area have told us that one of the tenants has bought a new car in the last week, that unsightly rubbish is being left out for weeks on end, and that one of them has a boyfriend with a key to the property who also virtually lives there. The property is unmanaged which means the letting agents can't really do much to help, although they have been notified of the situation. As the tenants are not responding to any attempts to make contact - what is the correct (legal) way progress this? At what stage am I able to serve notice? Any advice would be very much appreciated!