My problem is I have recently been refused a mortgage due to a Default on my credit rating from Vodafone. I have since done a credit report with experian and found that there is a default balance of £728 from a multi communications contract with vodafone started on the 29/09/2010 and also updated on the 16/12/12. As I had no idea of this contract with vodafone as i haven't had a mobile phone with their network provider since 2007/2008 as i have been on t mobile from 2008-present, I have contacted their customer services who are also unable to find any trace of the contract, and any outstanding balances, They then told me I would need to contact the quality assurance team who would be able to sort this. Since this conversation I have contacted the Quality assurance department 14 times now and also sent 2 letters, and still have not had a reply. I really need to get this sorted as it is effecting the purchase of my new house as it is a default 8 on my credit rating. Please Help, Thanks to members who responde in advance! Regards, Steve