Very good advice, I got to the formal letter of finality with littlewoods and it worked

I'm a happy person today!! Yesterday I received a telephone call from littlewoods customer care dept ( didn't know they had one, from my experiences) They are taking the table BACK!!!!! Whoop!!! I just hope that they didn't put anything on my credit report, I will check! I would like to thank the guy who, on this web site put the addresses of chief executives on here.. . I sent 3 registered letters and within hours of my letters being received, after three months of hell!!! Debt letters, rude people I got the result I was entitled to. Also thank you fie your support people!!! The chap who posted the names and addresses gave me hope!! It worked. Thanks

I can't believe I'm being put through all this, littlewoods told me under the SOGA ( know what it is now) they had the right to repair, refusing to take the table back. I have written today to 3 of the heads at littlewoods in Liverpool, I'm getting debt letters from them!! How dare they, the don't even reply to my registered letters.

Hello what's SOGA it was about 10 days before I complained Helen

Hello, I'm new here and found this forum and extracts about littlewoods, which interested me to the point I had to read more, so I joined. I'm having a nightmare with littlewoods, someone on here had the same prob as me.. I ordered a table and chairs in good faith. Less than 10 days after I got it, the leg was wobbly on the table, so I called littlewoods and said I wasn't happy with the quality of the table and the leg was loose. I asked them to take the table back, they refused saying that under the sale of good act, I had to accept a visit for the table to be looked at, unknowledgable I said well I will let the chap come to inspect, so they would take the table back. The chap came weeks later, I left him writing and taking pictures, I rushed back into the diningroom on hearing a strange noise, he was firing staples into the table leg joint. He has used screws that where not suitable for the table, all being odd and not matching each other, the screws can be felt on the otherside of the wood as they are too long. The chap left I rang littlewoods saying I was unhappy with the repair and that I never authorized a repair, they tricked me.. They told me they had a right to repair and I was keeping the table and chairs, i have since found further probs with the table all three sides of the table top has split and a peice of wood has sheered off, to bring to a close a long story, I have had another inspection from their choice of company and he said to me that the rable us unfit fir purpose, its fallen apart and to leave it to him, he laughed when i told how much littlewoods want. I have had to email, call and send registered letter to littlewoods and I still can't get an answer from them, they are sending me debt letters now, I gave sent mail to experian outlining what's happening. Littlewoods debt line have only given me until 24th Jan to sort this put or pay all in full. The table is unfit for purpose and falling apart, I even offered to buy a different table and chairs but they refused s aying I had to have another one of the same. The table has an inherent manufacturing fault, why would I take another one!! I have been trying to resolve this since October, if littlewoods don't reply to recorded letters how am I to resolve this before 24 th Jan? I'm now sending recorded mail to three heads of littlewoods...... See how i get on later,I'm prepared to ho to court, I'm not paying for fsty unfit fir purpose goods... Days after receiving the goods. Littlewoods you should be ashamed!!! Your customer service is non exsistent!