Step 1 find the CEO/MD Contact them Ring them remind them of Distance Selling Regulations Report them to regulator :roll:You might be lucky > >Dear Customer >Thank you for your email. >Your policy was cancelled as requested and a full refund has been issued to you. >£217.28 was issued back to the original card used to pay for the policy on 07.01.2013. >There is no cover for vehicle XXXXX >I trust this answers your query. :roll:Then suddenly customer services wakes up:roll: FIGHT ON DONT LET THEM BROW BEAT YOU.

I am putting in a complaint to Done Deal (and the FOS); very rude customer services; do not acccept prima facia evidence of NCD; my advice is to give these '[problematic]' a wide berth low quotes to pull you in followed by farce. I will go to small claims to seek redress. Clues in the name really (Get)DoneDeal !!