Hi, I really hope someone is able to help me!
My mum took out a new contract with Vodafone in November 2011 and a few months into the contract she started having problems with the handset. She followed the normal process and took the handset back to the store and they tried fixing the phone by resetting and updating firmware etc, however she was still getting problems with the handset. The handset was then sent off for repair, but yet again it still didn't fix the problems. Whilst all of this was going on my mum was diagnosed with Cancer and had to have major surgery followed by recovery