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About kellywelly123

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  1. Thank you so much. I will do exactly as you have said because it's just not acceptable. Can't believe they can get away with this, i can see how most people would have given up and just bought a new phone. But in their situation this is not possible as they are both out of work, because my dad has recently had a full hip replacement too. I can't wait for this year to be over!
  2. Hi, I really hope someone is able to help me! My mum took out a new contract with Vodafone in November 2011 and a few months into the contract she started having problems with the handset. She followed the normal process and took the handset back to the store and they tried fixing the phone by resetting and updating firmware etc, however she was still getting problems with the handset. The handset was then sent off for repair, but yet again it still didn't fix the problems. Whilst all of this was going on my mum was diagnosed with Cancer and had to have major surgery followed by recovery
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