kp39
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Hi Thanks for reply, we had agreed on price of £449.95 and they charged me £639.95 and also cancel my order, I suprise that people who order after me got their camera and I am still waiting for my refund as they are sitting on it not sure how to resolve it as I deserve camera else why did they honored order after my one?
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With great pain I am writing to you as I am cheated(I assume) by John Lewis phone order service. On 09/12/12, I called Welwyn JL store(01707 323456) to order camera(D5100 with 18-55mm and 55-200mm lens) as I show on hotukdeals for £429.95. I was told by customer service lady that deal is over but there is deal in Southampton store and she can order for me at £449.95 and we both agreed on it. She order for me with my card details and she gave me order no: 35609537. After that I had talk with my friends and 3 of my friends ordered it with price £449.95 and one of my friend also got tracking number. After talk with my friend who got tracking number I called Welwyn JL store(01707 323456) one more time for tracking number and person told me that my order has been cancelled as there was issue with bank and asked me to contact bank. I immediately called bank and they said payment is gone fine and also gave me payment reference number. After that I called Welwyn JL store(01707 323456) and they said it was wrong deal so they cancel deal. Here Welwyn JL store(01707 323456) and I both agreed on price of £449.95 even-though they charged me £ 639.95 without my permission and without my knowledge. They lied to me about order cancellation and also cancel my order without any reason. Here JL cheated me with more price then what was agreed and also cancel my order and giving me wrong reason though they accepted and delivered camera who order after me for £449.95, I want to know why this has happened to me and who will pay me for my loss as I also lost same deal form currys as I was loyal JL customer and want to buy from it.
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