shall i take that as a no then???

thanks

I posted two parcels to my son who is at uni in France. this was on the 4th September, the parcels contained all his clothes, books, contact lenses etc etc. as he is there for a year. After one week the tracking system failed and P2G then declared them lost! They were sent via Parcel Force and GLS in France, so after many phone calls by myself in this country and my son in France we tracked the parcels to a warehouse near where he was. I went back to parcels 2 go who assured me that they would now be delivered within two days!! I spoke to P2G every day for two weeks and every day they assured me that the parcels would be delivered!This was via a live chat and their customer service was appalling:mad2:! eventually my son went to the depot in France , by taxi, at massive expense to be told they had been returned to England! I collected them from my local post office only to find one opened and half the clothes removed , the other badly damaged! I again spoke to parcels2 go who insisted they were lost and i should claim! For 5 weeks now I have been trying to claim for the lost clothes, everytime I upload what they ask for they send something else! they still seem to think the parcels are lost even though I email them twice a day!!! I am at my wits end! I really dont know what to do next! I am frightened they will throw out the claim because it has been going on too long, but this seriously takes 1/2 hour of my day every day Can anyone advise me???