Great thank you so much, I was totally lost. I'll see how it goes I guess!

Thank you for the fast response! I will take your advice and write out 3 questionnaires. Does it matter if I cannot fill it all out at least for all of them, trouble is I can remember exactly when I took the loans out and havent kept the details particulary the graduate loan and when I started my credit card, I know I have been in employment since leaving University but its hard to remember all the specifics!?

Hi, I have been with HSBC for twenty odd years. I knew I had credit card PPI (still actually paying it) and a loan over 5-10 years ago. I wrote to HSBC simpy saying 'I believe I have been mis-sold PPI can you look into it please'. I have just recieved a letter back..stating the following: HSBC graduate Loan protection plan: xxxxxx(xxxxx) (Note Ive deleted the numbers!) HSBC Personal loan protection Plans: xxxxxx(xxxxx) & xxxxxxx(xxxxx) HSBC Card holder repayment Protector: xxxxxx(xxxxx) Seems I have paid more PPI than I remembered over the years! They then say '"So that we can fully investagate the issue youve raised we have asked the PPI complaints team to look into the situation. HSBC will contact you with a full response as soon as investagtions are complete" They also have asked me to fill out a questionare 'to help them'. My questions are as follows... 1) Do I need to fill out the questionare? 2) Is it in my best interests to do so? Will I 'win' If I dont fill it in? 3) If I do It seems I have 4 PPI claims, do I need to copy the questionarre and fill this out 4 times or bundle them all on one questionare (which doesnt seem possible). Regardless they say they will get back to me in eight weeks. Any advice would be greatly appreciated!