Why don't you email watchdog too, if there are two people with the same complaint we might get them to act on our behalf.

OH MY GOD HOW DO THEY GET AWAY WITH IT, its disgusting!!I have been to the police, emailed the CEO of Three, Iv'e even emailed watchdog! I did speak to a citizens advice consumer advice line their number is 08454 040506, speak to them because the more people that complain the better. They suggested putting everything in writing and requesting that as you do NOT have the phone that they are in breach of contract and that you demand that they provide you with the phone as agreed and that they must do it by a certain date. If they do not do this phone citizens advice back they will have given you a case number to quote, they will then report them to trading standards. I CANNOT BELIEVE THEY TREAT THEIR CUSTOMERS SO BADLY!........GOODLUCK

Also do I just cancel my contract as I am still able to make and receive calls. Just want to leave them now and my new contract was for a new phone not the existing one. I have a huge bill for early release of contract and the handset that I have not got.

I will however be doing all the things that you have requested, thank you very much v helpful.

Thank you v much for your reply. Three say they have done all the investigations that they need to but DPD say that they have not logged an investigation with them, and the driver may have admitted to the customer services representative on the phone but has he admitted to that to Three. I am totally stuck in the middle.

PLEASE SOMEONE HELP ME:help::help: I have been a customer of Three mobile network for many years, I recently upgraded my contract early agreeing to pay a sum for early upgrade and a handset charge for a new iphone 4. I was sent a text to say the phone was coming between a certain time the next day. I was at work but expected a card to be put through the door if I was not in. On returning home the phone was not there and also no card! I rang Three straight away. This has been going on 3 weeks now, the courier DPD say that someone signed for the phone at my address but the signature is no one that I know. I hang spent so long on the phone to three and also the courier company trying to sort out what had happened, i also went to the police. Eventually after DPD,s customer service got the driver on the phone he admitted to them that he had not delivered the phone to anyone behind my front door but to someone coming out of my front gate!!! IF this is true and the driver has not stolen it himself, surely the courier company have not done their job properly. After many heated arguments with three they refuse to investigate further as, as far as their concerned the phone was signed for at my address even though it wasn't IN my address!!! I have been told by Three that I am responsible and I now have a huge bill for the handset the early upgrade AND a contract for another two years with them but no phone!!! Pleeeeeease somebody help me they just don't want to know. Surely it is a dispute between DPD and Three and not myself. I have tried everything just don't know what to do now???????????????????????????????