It has been interesting reading the threads about this subject, like alot of people I think RM are using the increase in goods bought over the internet and imported into this country to jump on the "charge a fee for" band wagon, after all don't we heavily sudsidise RM and PF, so I would expect them to be the cheapest, although times it by how many people are paying this fee and then the amount is not quite so small. HMRC don't want the problem of contacting each person to claim their VAT, they sub it to RM who are only to happy to charge us for it. Sorry, did I miss the link where I can charge RM an admin fee for reposting mail sent wrongly to my address?