Back in 2005 I bought a pc and acessories from PC world under the Government backed PC leasing scheme, repaying over 4 years. As part of the deal I had to buy PC Worlds "PC Performance" - something I would not usually do.When the machine became mine I kept it going purely because the deal included next day technician visit to my house when something went wrong.So last week it finally stopped working. Tried to call the help line - that no longer works. Eventually got through to them on another number hidden in the PC World website and was told they no longer do home visits - instead it is picked up or you take it to the store and they will let me know in 21 days.I think this is at least breach of contract and probably fraud - I paid for one sevice and they refuse to honour it, instead substituting a lower grade service, but all at the same cost. What redress do I have ?