hi all im wondering where i stand with Gemondo i bought an engagement ring for my fiancée back in Feb within 6 weeks the stones has come loose so we sent the ring back they apologised and sent out a replacement ring straight away how ever 6 weeks on and exactly the same problem so we sent it back and they basicly said it was a design fault with ring and offered us a refund or replacement we found a substitute ring which was nice and a little more but they let us have it as an exchange by way of apology how ever 2 months on and guess what the stones are coming loose and the ring has misshaped so again we sent it back how ever this time they are saying as the ring is scratched this is the cause of the stones being loose and wont repair,replace, or refund the cost what im wondering is if a ring is designed for daily use surly some scratches on a white gold ring are to be expected and surly if the ring isn't able to be worn on a daily bases then surly its not fit for use so am i able to get my money back on this bases so we can go and get a ring that might last more than a few weeks, ie the rest of our lives ? thank you in advance for any help cheers andy

i know this is an old thread but i know find my self in the same situation for the second time and this time i have no plans to pay for there cock up if the older posters are still active how did you get on using this line cheers