Hi, I took out a car insurance policy last Friday with Allianz Insurance via the broker Hughes Insurance and I have been informed today that my policy has been cancelled with immediate effect. I'll cover everything here so there may be alot of text but I thought I would cover anything. In January I wrote off my previous car, which was with AXA also purchased through Hughes. I have recieved recieved a settlement for this claim, I assumed that this policy was then cancelled. I rang up on Friday to confirm my No Claims Bonus and the total cost of the settlement so as to take out a new policy. I was informed that this policy was still running, the insurer was unable to offer me a quote based on my new car, I was then offered a new quote for £1300. I decided to compare this online and so confirmed my no claims and the value of the settlement which I was told was not completelly settled yet however it would be settled within one or weeks and to use this value when applying for online quotes. I inadvertently assumed that this meant that the claim was ok to write as settled within the quote online. I further added my mum to the policy and protected my no claims which hughes came out top again as £1184, and as i was picking up the car on Friday night, decided to purchase online as Hughes where then closed. I recieved a confirmation email that my policy was set up and I would recieve my documents within 7 days. The problem came today when I noticed the money had not been removed from my account so I rang Hughes to confirm everything was set up ok. The girl in Hughes said everything was ok but would call me back to confirm. I then got a call back from her saying that my policy had been completed using fraudulent details and was cancelled. After spending a while trying to figure out exactly what happened with the girl in Hughes she finally said it was due to me stating that the claim was settled and not still pending. This was geniune mistake on my part and I did not set out to give this information incorrectly, Allianz are refusing to offer me a raised premius based on this mistake and so have cancelled it after only 4 days. I've since been told there is nothing I can do about this and since I've now had insurance cancelled any new premiums will be significantly more expensive, about £900. Made even worse they only seem to have taken the money from my account today after I called and asked, I would be refunded the full amount of the policy however. I called the FOS tonight and was told that as I gave incorrect information the insurance policy has every right to cancel it and to quote "bummer". I would appreciate any assistance in this and if I have any chance of getting this cancelled policy removed from my history? Thanks in advance for any help you can give me.

Thanks for the advice raydetinu, they are now sending me emails stating "without prejudice" that if I do not pay this cancellation fee they will escalate this further and will result in further charges being added to the amount. I'm now a bit concerned with this is it something I should worry about?

Of course, here is the URL: http://iwanttosellmycar.co.uk/

Hi, Was wondering if I could get some advice. I agreed last Monday to sell my car to an online car buying website. I agreed to sell my car via email. I have decided to cancel this and not sell it to them, they are however saying that I must pay a £50 cancellation fee as set out in the contract I signed. Am I going to have to pay this up or is there any such cooling off period for things like this? Thanks in advance.

Alright Conniff sounds like the MOT center is my next port of call, the cars co2 emissions are 148 g/km according to the handbook. I can only imagine this level of consumption would push it above that.

There is no oil leaking and it is being burnt, they said they didn't know how or where but it's being used by the engine. I agree that it's a step in the right direction that they are at least giving me the oil free now, the under lying problem remains. Seat admits there is a fault and can't fix it so is there even anything I can do now?

Just thought I'd give you all an update on this. Brought the car back on Friday and was told to bring it in this morning so they can do another test drive to prove it's consuming oil, they managed to come to the conclusion that it is indeed doing what I claim. I have been told that they have been in contact with SEAT and that they have an action out for this engine for oil consumption and that there is no fix or repair. I have been told that I can bring it back every 1000km and get it refilled with oil until a fix is available at some point in the future. I have checked online with others and there is many people who own the same car/engine who are having no issues at all with oil. Is this really an adequate response?

That's awesome, the advice is greatly appreciated. I'll take this forward as you recommended and I'll keep you all updated as to how I get on on Friday. Hopefully it will be nice and easy.

Apart from the ill mannered receptionist they have been pretty good so far, the service manager and head technician who they said was working on the car has always came out and explained what work was done and why as well as keeping my updated through regular phone calls. They have been relaying back with the head office of seat UK on the matter throughout as well. I agree with what you said and give them the opportunity to correct the situation as they have been willing so far to fix it however if they plan to take no further action should this not remedy it, I should inform them that if this does not fix it I will be taking legal action and will confirm this in writing. I realise you said all correspondence should be with the seller, but should additionally would it be a good idea to get in contact with SEAT directly and inform them of unhappy I am with the situation at all?

Hi Conniff, while I agree it was not the best to let the oil light come on in the first place however this was 3 weeks after I purchased the car and I had checked it before I signed off on it. I was not made aware at any time that there was a known issue with the car consuming high levels of oil during it's initial breaking in period and I incorrectly assumed an engine full of oil would have lasted more than 3 weeks. Since then I have regularly topped up the oil and not allowed it to come on again as per the dealers instruction. After reading up on the Sale of Goods Act they have 3 chances to fix the issue before I can claim any compensation, would this be the act I would be using to state what you have said just so I can be as clear as possible when I write any letters. Should I just give this to the dealer or send a copy off to SEAT as well?

They refilled the car with fuel to the same level I left it with, apart for that I have been been given nothing else. I was given the option of getting a courtesy car at 31p per mile and £50 a week for insurance, I declined.

Thanks for the welcome. That's alright, I'm not planning to go back in until Friday when I am off work again so came with the idea of planning ahead. Yes as soon as I noticed the oil light came on the first time I went straight back to them and have been following their instructions since. I have kept all the receipts they have given me for work being carried by them and noted down privately everything they have recommended me to do.

Hi guys, I was wondering if you could offer me any advice on my current situation. I purchased a new SEAT Ibiza Bocanegra last November and since purchase it has been consuming a huge amount of oil. I brought the car back to the dealer and after a week I was told that, after they consulted with SEAT UK, this was normal due to the design of engine and it consumed a lot within the first few thousand miles and to come back after this amount if it was still an issue. After reading online and seeing this was true I followed there advice and kept topping it up every week ensuring that it never dropped low. Once I reached 6k miles the problem was still occurring so I brought it back and away they took the car for another week, I was then told that the initial diagnosis was incorrect and that the revision I bought actually had the updated piston heads which prevented this fault. That in fact the car had a faulty turbo which required replacing, this was replaced and after a further few days and then taking off for a 150 mile test drive by them I was told it was fixed. Now a month down the line and 600 miles later the oil is half empty and so the issue remains. As this issue was in the car from purchase and they have thus far been unable to rectify it or even identify the issue I was just wondering if I have any rights as to ask for a replacement vehicle or compensation of some sort after having no car for soon to be 3 weeks or more, buying an godly amount of engine oil and just the general nuisance of the whole matter. Thanks in advance for any advice you can provide.