all done and ready to roll on thursday 07.06.2012 Your reference PPIM/******** Dear Sirs I refer to our ongoing correspondence in respect of this upheld PPI claim I am pleased to agree the calculations you have provided in respect of the loan account up to the date of its closure in the amount of £3,453.86 However, I feel you have not given me enough information to enable full agreement because you have not provided detail of the calculations in respect of the mortgage .I would be willing to accept an offer when you provide the following further information which I can verify and thus confirm your figures to be correct. 1 The settlement statement for the first loan showing the settlement balance on the loan and details of any rebate of PPI given at that time 2 Your calculations as to how the £1776.36 mortgage reduction figure is arrived at. 3 Your proposals for refunding the extra interest charged on the mortgage account as a result of PPI a ppi balance being included in it from the start. 4 Please be reminded that all payments made by me must be refunded to me including the relevant interest. If you provide all of that data within 14 days of receipt of this letter the likelihood is that agreement can be reached but if you fail to supply me with adequate calculations and evidence I will refer the matter to FOS who will undoubtedly require you to provide it which may also incur £850.00 for a case fee as well as time related extra interest, You can avoid this action by providing me with the information now Yours faithfully kev *******

last paragraph If you provide all of that data within 14 days of recieving my letter the likelihood is that agreement can be reached but if you fail to supply me with adequate calculations and evidence i will refer the matter to fos who will undoubtedly require you to provide it which may also incurr £850 for a case fee as well as time related extra interest, You can avoid this by providing me with the information now.

where and how do i write this into my letter ?

Thanks ims your advice and timely responses is priceless just one last thing do you think i should add a time scale for thier reply ??

................................................................ name and address ..................... date letter sent ................... your ref ppi claim number Dear sirs I feel you haven't given me enough information as to whether i can accept your offer .I am willing to accept an offer when you provide the following further information. 1 The settlement statement for the first loan showing the settlement balance on the loan and details of any rebate of PPI given at that time 2 Your calculations as to how the £1776.36 mortgage reduction figure is arrived at 3 your proposals for refunding the extra interest charged on the mortgage account as a result of PPI a ppi balance being included in it from the start. 4 Please be reminded that all payments made by me must be refunded to me including the relevant interest If you provide all of that data the likelihood is that agreement can be reached but if you fail to supply me with adequate calculations and evidence i will refer the matter to fos who will undoubtedly require you to provide it which may also incurr £850 for a case fee as well as time related extra interest, You can avoid this by providing me with the information now. regards ... signature

right i shall have another go then and post up soon

thats sweet and i think i can draw up a letter to suit. only thing that you dont mention and i think should be mentioned is that i want the money and they have no right to pay it into the mortgage account also no mention of any times scales i should give them to reply

dear sir / guys name at bank who uphelp my complaint i am writing in response to PPI claim number ******** which you upheld on **th may 2012 After a lenghty discussion with fos i have decided that your offer of redress is unacceptable the figures upto loan settlement dates are fine and put me back in the position i would have been had you not mis sold me ppi . I am advised that a redress into a joint mortgage account is totally unacceptable and that all ppi should be paid direct to me as set out by fos in addition i would like for you to explain to me how upon settlement the figure of £1776.36 as been reached. also added to that the contractual interest inccurred in my mortgage as a result . plus the standard 8% interest to be added please be advised that if i dont recieve a reply within 14 days i will pass this onto fos with immediate effect regards kevin ...... hows that sound ???

can you give a short letter i can adress to them for me please ? then when i have spoken to them on wednesday if they wont give me the info over the fone i will fire the letter off like i said putting things into writing as never been my strong point thanks kev

if we assume the rabate figure is correct it stll doesnt include any of the stat 8% interest (which they say the will re-calculate upon appceptance) as i wont be appcepting the payment off my mortgage can ywou work of the figure date and add interest that way ?? i will try to obtain the settlement figure but will have to wait till wednesday next week now what do you think to the letter ?? too long maybe shorter and to the point or ok as it stands ?

not sure what doesnt add up ... i dont know the settlement figure when settled after 25 months of payments im not sure if any rebate was given either .. if its front loaded then surely they wouldnt give rebate woudl they ??? assuming they did give rebate its unlikely i will be able to find this info without sending a sar off .. at this stage of proceedings i dont really need to be waiting a further 40 days for that if and when the guys from ppi gives me my call back i will ask him the question assuming they did give me a reabte wouldnt the figure of 1776 be the remaining settlement figure of ppi dated when loan was paid off dec2007/jan2008 even interest added to the 1776 settlement figure would add up to more than they are offering at moment

regards the letter..i was thinking along the lines of ... dear sir / guys name at bank who uphelp my complaint i am writing in response to ppi claim number ******** which you upheld on **th may 2012 After a lenghty discussion with fos i have decided that your offer of redress is unacceptable the figures upto loan settlement dates are fine and put me back in the position i would have been had you not mis sold me ppi . I am advised that a redress into a joint mortgage account is totally unacceptable and that all ppi should be paid direct to me as set out by fos i therefore enclose a spread sheet as what i expect my full refund to be I am giving you 14 days from date of this letter to re-think your decision after which i will be putting this complaint in the hand of the fos your kev ********S my writing skills are not the best .. please feel free to reword any further advice from all is welcome thanks your the best

ims .. just ti update recieved loan paperwork back today ..so i will give you all you need to work out what you think it should be ( for some reason the sreadsheet wont open for me) loan date 07/10/2005 1st repayment date 07/11/2005 amount of loan £23560.88 amount of ppi £6015.99 total amount of loan £29576.87 84 repaytments for loan £373.79 84 payments for ppi £95.44 apr 8.9 % now to banks offer refund of cost of ppi upto loan settled £2386.06 (98.44 x 25 payments ) plus 8 % satandard interest £1067.80 total refund £3453.86 under that off it carries on to say please be aware that these loans were repaid using a mortgage . i propos to reduce your mortgage balance by £1776.36 .. this figure is the difference beteween the amount you actually paid towards these loans and what the settlement amount would have been had ppi not been included with your loans .. on acceptance we will recalulate any interest adjustment on the mortgage as you can see the ppi refund is fair untill settlement date 25 months from 1st payment but the offer to to take monies of my joint account mortgage is bang out f order ( the fos confirms this in my phone call with them) i think the only thing missing for you to help me in the is matter is the actuall settlement figure which im sorry but i dont have that with doing a sar ..and at this stage i dont really want to be holding things up any thurther...please help in resepct of doing me a spreadsheet and emailing it to my registered email addy ... i promise a donation is forth coming even though im in claims management i feel this site is a great help to me any many many orthers lastly im going to put together a letter to send of to the bank (including your spreadsheet) giving them 14 days to change thier mind or its off to the fos .. with them already admitting mis selling and the fos telling me they bang out of order and is confident they will uphelp my application 100 %...just need that spredsheet so i know and they know exactly what i want its in the banks interest to change thier plan as an extra years 8% plus the fos fee will end up costing them a lot more i suspect many thanks kev

was at 9.30 this morning promised a phone back call by ppi claims manager ...heard nothing all day so i just rang them back answer ..call back service can take upto 72 buisness working hours ..so thur fri weds (as double bank holiday) no mention of the 72 hours this morning ..ombudsman recomended that i claim for the lot thru them (they would woulndt they) as they then get the 850 quid fee ..also told me they have just set on 700 new staff due to amount of claims being recieved.. i know i should go thru them and claim what i reckon should be nearer 6k . but on the other hand 3.5k and 1.8k off me mrtgage would be very welcome now not next year .. really want what they owe me in full but at the same time very skint at moment just dont know which way to turn

Hi ins... Just to let you know I have spoken today at length with fos ... He pretty much told me he hasn't come across the payment into my mortgage account before but also said that the bank is way out of order and that I have a very strong case to have it all refunded to me inc any relevant interest the bank seems to have forgotten ... Am now waiting on having a chat with the banks Ppi bloke who I called but was unavailable,? But I was assured he would call me back today at some stage.. I won't hold my breath. ... Sorry for the long post without paragraphs as on my phone ....think I'm going to get the loan agreement back work out the exact figures then go fos the bank screwed me once not again

well its certainly wrong then as i dont have any arrears . and i will ring them tommorrow just needed it clarifying that there not within thier rights to take it off my mortgage .. just because a mortgage funded the repayment of the loan

basically just need to get the bank to pay all direct instead of into my mortgage account ... if fos will deffo award the lot to me then so should the bank

its not so much the amount ..but the money being paid into mortgage account that bothers me..id rather have the lot obs

Tectonic plates move faster than fos so I wouldn't bother with them if I could avoid them and they are ?

so if i want to fight for my money in full ///could i ring the fos and ask them what they think ??

i have asked claims to send me back docs i sent them ..he told me that he would but they havnt come back yet

i understand that .. so basically if they knock off the 1.8k and alter the payments etcetc all is fine if i fight for the monies paid direct to me then they will remain the same .. as in reality the mortgage(loan) will remain the same

and besides i think the offer is fair just not how tey are paying it but if i go fos will take ages so probably best just appcepting as need the dosh and could do without another 6 month wait

geeze im even more confused now how i see it thier isnt no unpaid part of the ppi the loan is settled in full by means of a mortgage the mortgage i took out repaid the loan in full

so in a nut shell they have refunded that 1.8k that was part of the loan ppi ... all good and well but is it right that they can now just take it of the mortgage balance ?? forget the pm i jumped to page 2 lol i know im an idiot .that my thread title suggests hehe