Good morning, I have just been taking a look at some of the messages regarding Student Loans. This is because my Son in Law telephoned the student loans people to change his address and was told that he now owes £**** immediately because he did't send back his Deferal Forms. He was horrified as he duly returned his forms in December last year and they insisted that they hadn't had them also saying that they have written to him on "sereral occassions" Gues what he hasn't recieved any corres[pondence from them whatsoever. Despite this the 2 people he spoke to yesterday evening were rude, unhelpfull and patronising and made demands that he pay up or else. He now has to wait for them to telephone next week as they said he must give them a financial statement and make a suitable offer of payment plan. Are there actually any laws to protect people like my son in law and where do you ngo to complain about the way these people are abusing my son in law and the many thousands who are driven to despair ???