Regarding Bikersals charges shouldn't import duty be around 2-3% and VAT is obviously 20% so those amounts are way off and MUST be an error. Now I haven't looked through every post, but I think the point of this thread was lost a long, long time ago. Duty and VAT must be paid, I don't think anyone has questioned that, even though it is a pain to be paying two governments (one for absolutely nothing). And I can sort of get the admin fee from PF. The problem is that you never got a choice to use this 'service', it is a fee levied upon you in exchange for you goods, and that isn't morally right even if it is legally. HMRC demand payment, so they should contact the payee DIRECTLY, and offer the service from PF allowing you to enter into an agreed contract. This is where people surely have a legal right to claim the fee back as they never agreed to it in the first instance.