ajbutler91
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**UPDATE** Hi all, a quick update on the situation. I received a letter back from a senior manager on 27 April. The brief letter asked me if I was willing to meet in person to discuss the situation and included a direct number so I could speak to the manager. Finally arranged a meeting for 17 May, after the manager being on holiday or otherwise unavailable, and me being at university away from home for a few weeks. Any tips on what I should prepare for? The manager indicated on the phone it would be a tri-partite meeting between me, him and the security officer. I'm a bit nervous but cautiously optimistic a reasonable, proportionate outcome can be reached. Cheers, Alex b.
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Is it wise to put my name and address in the letter then? Alex B.
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PS: I just want to point out, that though at first I was asked if I was hiding items that I hadn't purchased - which I wasn't, said the guard could search me, and nor have I ever even shoplifted in the first place - the ban basically boils down to: a) the assumption that I am in the store to shoplift which is entirely unprovable, and b) a prejudiced character attack based on personal appearance and a subjective whim of the person watching me. Cheers. Alex B.
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Hi folks and thanks for the support. I've decided that as a first step I am going to write directly to the store manager, highlighting the case and how unreasonable it is, also mentioning that members of staff whom I went to school with would testify that I would never dream of shoplifting, and asking for a reasonable reconsideration of the ban. Does this sound like a practical first step? I don't want to go too far at this stage, I want to avoid escalation because at the moment there is a tangible chance that me and the store can reach a civil, reasonable solution. Cheers for the support. Alex B.
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Hi, and thanks for the fast response. My only concern is that dealing with the store seems pointless, the security guard also mentioned that a senior member of staff had asked him to come over and talk to me. Even going to their head office seems like it would offer the same outcome.
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I have just been banned from Morrisons for 'shopping suspiciously' in the beers and wines section. I often go to the store, and most of the time I purchase goods. This occasion I didn't as I knew that what I was looking for was cheaper at the Coop around the corner. I was approached by the security guard as I was leaving. He asked me if I was carrying anything I didn't pay for. I protested and said I wasn't, and said he could search me. He said he didn't need to, instead instructing me not to return to the store. Again I protested, but politely asked why this was. He said he didn't like the way I was shopping, and that I was acting 'suspiciously'. I asked if I could appeal this; he seemed surprised, and responded with a long explanation about the process, ie. contacting head office. Clearly he was hoping this would seem to complex and I would just accept the store's verdict. What makes me angry the most, is that they have presumed I was going to steal something - hardly innocent until proven guilty. If I had taken something, I would of course accept I shouldn't be allowed to return. I have never taken anything. I know some of the staff and they would agree that I never would. What also makes me angry is that they now presumably have me on a 'rogue gallery', again criminalising my character. This itself is a breach of my privacy and my ban is a breach of my freedom as a consumer. I don't know what to do, I want to take this further. Does anyone want to advise me on what to do? I was thinking of heading to the Citizens Advice Bureau as a first stop - appealing to their head office seems like a wild goose chase, and obviously would end with them upholding the store's ban. Cheers, Alex B.
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