I sent my letter s.77/78 to Ruthbridge reference a debt they were chasing and company the Alleged debt was lodged with have replied that they are unable to supply the paperwork withing the statute time. They responded late and stated it can take up to 40 days to respond. What is my position on this can anyone assist ?

I recieved a letter from Ruthbridge Ltd last week. It claimed I was a customer of theirs and they needed to trace me and could I call them. I naturally calledthem...Number Withheld and the Lass on the end started asking me personal questions. I stopped her mid flow and said quite politely "You should already know this if i'm a customer of yours" she stuttered to a halt. I proceeded to inform her that I have never heard of them and would not pass any of my personal details to anyone over the phone no matter how official the letter looked stating the current climate etc. Could she send me details in a letter. Upshot is the conversation ended with her sympathising with me and apologising....have not heard from them since.