Sorry I don't agree that the tv had an inherent fault. The fact that you have had it working correctly for nearly two years supports this. HOWEVER - where you have a claim is that the product must be of 'reasonable quality' and fit for purpose. Reasonable quality is defined as what would be expected from a 'reasonable' consumer over a 'reasonable' time period based on cost of the item (up to a maximum of 6 years or 5 in Scotland). It would not be reasonable for a tv that cost this much to fail within 22 months. It is also not 'fit for purpose' - a tv would be defined as something that produces audio & video. Furthermore if it has HDMI connections etc then they should be able to produce a higher quality level of video. If it is stuck in standby this would not be therefore fit for purpose. Whilst software may not be covered this is not the same as a manufacturer's firmware update. Firware updates are normally provided by discs or downloadable and transferred via a USB stick. This is not the same as someone installing faulty software on a PC which conflicts with the operating system (OS). Stand your ground as your are correct in your assumptions. If you have any photos of the fault, any Toshiba recommendations etc then these will help but you are in the right. I'm an ex tv engineer by the way. I'm a little out of touch with the very latest technology but firware updates I've installed loads and this should not exclude your SOGA cover. Good luck and keep us posted either way.

It is a black one. It is not the Powerline adaptor though. It is a small 15Vdc 1.2A adaptor for the hub.

I'm not convinced you would have this removed. Yes you're right in relation to the fact if they haven't charged you after a year it has to be wiped off for domestic users (not businesses) but that's if you've made every effort to ensure they have read the meter and asked them about paying the bill. If you've said nothing I think you'd be on dodgy grounds. Those that have attempted should be fine. @ don't get shafted it should deffo be on the bill somewhere. Electricity is easy. Just multiply the units used by the tariff prices (there may be more than one). Gas is more tricky. Don't have the figures in front of me but from memory it's the following: your units used (since your last bill) multiplied by 2.83 (roughly) X 1.022640 (roughly) x (the calorific factor roughly about 39 ish) ALL divided by 3.6. 2.83 is to convert to metric (if it isn't already). 1.022640 is for the temp and pressure variations. calorific factor is kinda how good the energy is and is usually from say 38 - 43. 3.6 is to convert from seconds into kwh (once all the other factors are worked out). Sorry this is a bit tricky. Once you've had a few goes at it. it/s not too bad. I had big problems with Npower so I looked into it and found it's not that hard really. The only figures that change above really are the number of units used and the calorific value. (and maybes if you're using a metric meter). Best bet is too google Gas conversion factors and there's probably a calculator site that will work it out. The companies quite often get it wrong. Even basic stuff. So don't be afraid to challenge them if you think it's wrong. Later on they also wanted to charge me about £7 in VAT. My bill was for about £95 + VAT. As VAT is 5% on fuel the vat should have been about say £4.50 not £7. I explained that as it's only 5% that if I'd used £100 it should be £5 for VAT. As I'd used less than £100 it must be less but they were adamant it was £7. Eventually got this and many other basic errors sorted and got compensation too. Result.

Locutus That's great info. Many thanks I will (number one.)

Might be better signed for?? Recorded only indicates it left the Royal Mail premises I think not that it actually got to it's destination. Signed for is more expensive but you have a name of who signed at their end. Just a thought.

I would request the proof they have received. Also ask them to delay the fine whilst it is investigated. They can't demand you pay within 7 days. What if you were abroad? Ensure you keep a note of who you speak to and times etc.

Fine. No problem. The first one I posted told me it was a duplicate thread I'd posted but I've just joined! So I posted the second one as I couldn't see the first one anywhere. Thanks

My sister in law's BT Vision BT Hub 2.0 power adaptor has gone faulty. It's burnt through the cable and burnt three holes in the living room carpet. She rang BT and the response was to go out and buy another adaptor and it's normal for this to happen!!!! She's obviously not able to get online or use the equipment and she now has NO confidence in using this machine ever again. Under the sales of goods (and services) act am I within my rights to terminate the account as we don't feel this is safe to use anymore. The problem is the adaptor itself it can be clearly seen that one of the two cables has been overheating. (I'm an electronics engineer). .

We have a BT Vision and the Hub 2.0 power adaptor has a problem. Basically the wires have overheated and burnt several holes in the carpet. Their response was to go out and purchase a new adaptor. Even though it's all under contract with them. They also said it was normal for adaptors to fail in this way!! No apologies or any feedback regarding a now damaged living room carpet!! I've now lost all confidence in their after sales service (had problems already) and was wondering exactly what I can do because I've heard that they will keep us tied into the 2 year contract ( 1 year to run). The crux of this is I just don't feel safe using this product anymore. Sure another adaptor may not suffer with the same problem but who's to say it won't. They've already had an issue with their Powerline adaptors for the BT Vision. What options do I have and via the Sales of Goods Act (and services) can I terminate the contract given lack of confidence? I'm pretty sure they're not going to allow me to get out of this contract and why should I be out of pocket with a burnt carpet through their inferior product. By the way I'm an electronics engineer so I know when they're talking rubbish. Thanks