Hi, i've read a few pages of the posts in the forum and attempted to email "jonathan" and Orange but i'm told by my Email provider that the web adress doesn't exist. I brought a Blackberry in August and heard about Orange P&G deals, i thought this was brilliant until recently i topped my phone up between feb 16th - 20th (cant remember the exact date) on the 24th i recieved my usual texts saying my internet and texts where restored for another month and to top up again before 24th march. on the 25th i received another text telling me my magic numbers was active for a month having just come out of hospital after a operation where im told im to be needing bed rest for a while, i wake up this morning to find my services arn't working yet still my phone was showing GPRS meaning it was online, and turns to GSM when i have no services.. i spoke to One Organ Grunder and Three Monkeys and to tell you the truth they was just about as useful as a ashtray on a motor bike, all Four people was Rude and disrespectful (inc a "Manager"), Two of Whom Hung up on me, one put me through to some one else the so called manager who tryed to make out like i'm stealing the service., I was told by the first advisor that i had to call up to reactivate my services where i know it's a Computer that does it "Automatically", when i tackled him that the computer does it automatically and i reiceved text messages from 24th Feb telling me my internet and texts have been restored to top up before 24th March ect, he became rude and hung up on me. the second advisor i asked to speak to her supervisor straight away but she was very reluctant to put me through so i explained the situation and before i'd finished what i was telling her she put me through to her "manager" who told me that i missed my anniversairy date and i had to top up my phone again to regain my services, and the texts i had was from January, i argued with him that they wasn't and i had topped my phone up when it was due and i only recieve them texts when my services have rolled over, he told me that it wasn't his problem im to top my phone up and then they'll be reactivated, i told him at 25p a call for a error that not my problem is unfair as well as aking me to add MORE credit to my phone, i explained it wasn't possible for me to do that as i've come out of hospital after having a operation, and becuase of this fact i made sure there was credit on my phone prior to this as it's the best way for communication between my partner and family who are at work and phone calls arn't always possible. he told me to top my phone and call back, they wasn't goin to re-activte and then tried to blame it becuase i've added orange magic numbers it stopped my blackberry services (Yet isn't magic numbers free?) i told him that i would like a PAC code as i'm leaving orange due to the incompitence of staff and their manners including himself. he rambled on half of which i understood, what i did he made out like i was trying to steal the service and he wasn't going to give me a good will gesture and reactivate, not that i asked him too i asked him to explain numerous times why i had no services when credit was there and how could activating magic numbers cause blackberry services to stop? he just ended the call yet my problems still wasn't solved i still needed my blackberry services and BBM was my life line for friends and family, i had to Call my nephew at school i asked him to get me the credit from the shop on his school break, i recieved my credit and called orange and told them the problem before topping up, he stated that my anniversairy date was the 2nd of march becuase febuary was a short month.... i still don't know how my anniversairy date had changed when i had texts stating 24th-24th, being worn out and in pain i gave the advisor my voucher number and he reactivated my services two hours later two seperate emails confirming my email addresses are now active ( even though they should have been anyway). having been ripped off £15 for a £5 service plus 25p for speaking to rude call centers abroad who can't understand english it's annoying as well as frustrating being dosed up on Morphine and your being lead in circles by useless waste of spaces... Now i'm concemplating on a new network who arn't rude to customers and have a higher IQ score than a gold fish Orange should text people if they miss their renewal date, with a free text number for customers to re activate their service instead of the stupid 25p calls, incompitent and disrespectful staff members who can barely understand english when it's needed for english speaking customers........