On the contrary, the problems highlighted here seem very typical of your increasingly low standards! Setting aside the fact that the AA sub much of their obligation out to lesser local garages & recovery companies, my complaint is more fundamental: I want to stop being an AA member but you keep reprocessing my annual fee despite the fact that I have repeatedly asked you not to. The AA have removed £170 from my bank account even though I cancelled my AA membership 6 months ago. FYI, I'm not tied into any contract that permits them to do this. What really surprised me is that fact that I cancelled all direct debits (as I'm currently living abroad), which means that the AA have stored my debit card details and have reprocessed them without my authorisation. Annoyingly, this is the second year in succession that I've had the exact same issue, because I unsuccessfully tried to cancel the year before too. I'm not sure about the finer details of the law, but isn't it illegal to store & process financial information without consent? Isn't that why direct debits exist; to establish an authorised, repeating payment? Direct debits allow the consumer to terminate the renewal of a contract, but the AA clearly circumnavigates this by reprocessing the debit card details. So, D.H AA Rep, let's have an open discussion about this. Why do the AA harvest payment details and process them instead of using the established banking norm of direct debits? And, why have the AA chosen to process my card details twice despite the fact that I have asked you not to? I wouldn't mind so much if the service was half as good as you claim, but with the exception of the sales team, every interaction that I have had with the AA has been with an unsophisticated, low-quality workforce. Your service isn't appalling, but it's close. In terms of both quality of service and value for money, the AA is obviously a declining brand trading off the fact that they used to be good.