I also took out their Boiler Breakdown cover (they won't call it insurance!) and what a waste of time it was. My policy started in Dec-11 and last week I tried to make a claim and I was given the run around. I spent several days chasing them and being promised an engineer but nothing happened except very rude staff who didn't care at all and don't have any customer skills whatsoever. In the end I had to get my own engineer to fix the fault and will be cancelling my direct debits to this stupid outfit. Be warned. Do not use them.