Thanks for your amendments and advice, Locutus. Yesterday, the Orange system didn't automatically redirect me to a CS Rep, which is why I tried the random numbers, which got me through to CS in India. Good information about CISAS. I've resolved my problem now but that's very helpful. Thanks also for your fascinating and colourful rendition Human Writes. Hmmm -' irrational loon, nut job, deranged, wacko' - .....(?!!!) Do you get out much? I'm happy to inform you that my approach worked for me and I have now agreed appropriate compensation. However, I do understand that there may be others who prefer to take things much, much more slowly. There's nothing wrong with waiting for months and months if that suits you. On that note, I'll leave point 5 for you to advise: Sensible, slow, softly softly, some years later.....ZZzzz zzzzzzz. Good luck!

Orange has rock-bottom Customer Service. Below rock-bottom - it can only be compared with a broken underground sewer. If you continually get this message from Orange: 'We're sorry, we're unable to continue processing your call.......' here are the ways to challenge their abusive system: 1. If you have previously received the above message when putting in your mobile number on their automated service: When the automated voice asks for your phone number, put in random numbers. DO NOT put in your own mobile number again if it has failed on previous calls. This should circumvent their system and get you through to a call centre in India. Insist that your issue is resolved by them. 2. If this fails: go back on the automated call service and select SALES. Orange Sales Department are quick to answer the phone - unlike Orange Existing Customers line. The more Orange Customers who are unable to get through to Customer Services about their existing contract clog the Sales lines, the more likely that Orange will have to provide Customer Services on the right lines. 3. Send an email to Orange for every single telephone call you make that fails; IE: if you try the line 75 times, send 75 emails. Time and date each one. Copy and paste on their system to save time, but vary the content each time by a couple of words at the top. (Ideally, the time and date). They will have to action the emails or assign a reference number to each email. This is your proof when you finally speak to them to pursue your complaint. If they fail to help you, you have a record which you can send to Ofcom. 4. Make sure you are detail their failure when you eventually get a supervisor to deal with your problem. Let them know that everything has been recorded, timed, dated and logged. Voice record the telephone call if you can. If you do, your choice whether you inform them at the end of the call, or not. If you do they will know they have to honour any verbal commitments they have made to credit your account, which will save you time. If you don't you can use this to escalate your complaint on a wider scale. 6. If you feel they have breached their contract with you by their poor customer service, send the emails, times and dates to Ofcom. 7. If you have lost a substantial amount of money /time because of their negligence, ask for recompense. Insist this covers any lost time or money. 8. Orange tell you that you can never end a mobile contract with them. It is easier to get a divorce e in the UK than end a mobile phone contract - which is something that we need to campaign against. Unless Orange Customer Service step up and wipe the **** off their shoes, I urge you to pursue your complaint fully until it is resolved to your satisfaction.