My Brother, My 75 year old mother and my brothers 2 children(8/9) were left stranded in the middle of Belgium in the middle of the night bythe AA, they ended up walking along a motorway until 23:30cet at night for an hour and half and it was pure luck that a very nice Belgian chap pulled over topick them up and managed to get them to a hotel, this could have been a verydifferent story had this chap not had been so nice. The AA has offered the cost of the hotel ascompensation, I believe that it is not compensation, but was only needed due totheir incompetence. Their responses arecold and uncaring and keep on about what it cost them in monetary value toprovide service, nothing about what it cost my family; my family were scaredand stressed out in the middle of the night in a foreign country, we aredisgusted with the response from the AA and their Executive office, they have blamedthe people they contracted abroad and did not even consider it to be theirfault, we paid our money to the AA, not their sub contractors, they should bemore careful about who they rely on to assist their customers, the complaintsprocedure is also a joke, the breakdown occurred at the end of July and we haveonly just gotten a final response from them (almost 6 months). They still consider the payment they haveoffered as compensation and we were not entitled to the hotel costs as well asthe hire car, the fact is, we would never had needed the hotel, had theyprovided the correct service in the first place. NEVER WILL WE USE THEM AGAIN.