I sent my Acer Ferrari One 200 for repair under warranty in December 2011, two white dots having progressively materialised on the monitor over a period of months. Acer wrote to me, stating that the dots were caused by 'bruising', thereby meaning that the fault was caused by me, and that repair would therefore have to be paid for, at a cost of over £100. The Ferrari is my fourth laptop and I know exactly how to take care of an LCD monitor. Further, I am single and no third party could have damaged the monitor. I had my Ferrari sent back without repair, and must now put up with these two ugly white dots, praying they won't spread... Absolutely appalling.