Hello, Yes. Multiple probs. with this company. Our house has a septic tank, common in Cornwall where I live. It is not the tank for our property but for 3 other properties which drain into it. We only found out about this tank 2 weeks before we completed. We and they thought emptying it would cure prob. By May 2009 Contractors and myself knew a new system needed to be put in a new tank. To cut a very long and painful story short, the main Insured person with NFU handed this over to loss adjusters in Liskeard and this was April 2010. The first year nothing happened. The second year 2011 nothing happened despite Environment Officers enforcing the tank as a nuisance and it also leaks to the pub next door. The pub and myself have been helpful, big mistake. It is now nearly 3 years he has prevaricated and we cannot enjoy our garden it has also cost us £126 per month to have the tank emptied and now our wall is collapsing due to the vibrations from the tank emptier. I am at my wits end as we are not the insured person and therefore have no power. ata.