Hi, Only just found this forum, but looks like I'll be having a good look around I'm currently dealing with a home insurance claim being handled by Davies and I can add that I'm not that impressed by them. To be fair, I have read the list of threads posted by Conniff and while I agree with most of the problems, my dealings have been slightly different. Firstly, I believe in a little balance - the people that I have spoken to on the phone have been courteous and polite - some of the ladies on the claim's line have been really quite nice to chat with and seemed very helpful. That said... The loss adjusters themselves seem to be a different type of animal. One loss adjuster just disappeared - we don't know what happened to them, and when we issued a formal complaint about the lack of progress on our claim, suddenly we had a new loss adjuster! Were they sacked? Are they ill? No reasons were given. Our claim has now started to move and we are now starting the repairs, so I hope that means we're underway. I must admit, I'm putting in waaay more effort than it appears the loss adjuster is - perhaps I should become one?! Especially if there are no regulations! Another concern I have, is why the insurer's documentation has Davies telephone number on - I can't see how to even contact the insurer to complain about Davies (Answer: Google for the insurers contact details - you'll definitely find a Sales phone number! And they can give you further contact details...). It's interesting to read about how the ombudsman has no teeth in this area... I was "saving up" my notes on the claim, to use in a big letter for them, but it looks like that's a waste of time. I am also alarmed at Richard's notes about the lack of legally binding contracts between any of the parties involved in the claim - insurer, loss adjuster, builder - that will make claiming any compensation difficult.