can anyone help please took advice before doing the following rented out our flat on a 12 month rental, having found a house nearer to our work and needing a bigger home. Advised what people do who have no equity is to rent out and get new mortgage, so this was done. the house we were buying was empty and so no chain. Seller wanted quick exchange and as tenents needed quick move we agreed to this. Have a mortgage advisor who was sorting the mortgage on new property and he advised would be no problem. Tenents moved in and we moved in with family and stored our furniture (was supposed to be for 3 weeks). Survey was done, all ok and a mortgage offer sent to us. The mortgage advisor spotted an error, in that the offer stated there were no other mortgages in our names. As this was incorrect he requested an amended offer. The mortgage is with Santander/Abbey. In the meantime we were told to transfer deposit, stamp duty etc to solicitors. They subsequently sent deposit off to Santander who refused it because the solicitors were not on their panel. There has now been another solicitor appointed, although we have not been notified officially and we do not know which solicitor is now holding our deposit. Santander have not issued an amended mortgage offer. The mortgage advisor tells us a new offer should be coming, but every time it doesnt get sent it appears there is a new query which stops Santander from issuing the mortgage offer. This has now gone on for 7 weeks and we are at our wits end. Santander wont speak to us and they say they will only deal with the mortgage advisor. For the last 4 weeks he has been telling us the amended offer is coming but it never does. He tells as they have agreed affordability and the mortgage offer should be coming. We really dont know who to turn to. We cannot move back to our flat, we dont know who is now holding our deposit money, we dont know if we have any legal rights to be advised about the mortgage ourselves. We dont know whether to look for somewhere to rent, if we are being fobbed off and if so who by. We supplied all the correct information to the mortgage advisor, so if there was a problem with the first mortgage offer, it could have been his error or Santanders. Either way do we have any re-dress. Is it usual for an amended mortgage offer or new offer to take so long to be forthcoming. Does anyone have any advice please!