I just emailed him stating that I would of accepted his offer for full and final settlement for £558, however due to them having added the default on my husbands credit rating there is not much point as this will now be in place for 6 years, I asked him if there is anyway possible that they could remove the default and he replied with this: Dear XXX > > Your solicitor is correct. The default will remain in place for six years > from the date it was first registered. However it will show with a zero > balance. HFC is unable to amend this as it is an accurate reflection of > action that we took on your account. I have however seen credit files where > customers have added comments to entries and some lenders look upon this > practise favourably. A good place to start could be: > [email protected] > > Once again I hope this proves to be helpful. > > Yours sincerely

hahahah, i might just do that!

ok cool so you think i should still make payments to them even if the refuse to remove the default?

ok cool. Hi credit rating is definitely less than 400. Do you think I may as well not pay them anything then unless they accept to remove the default? Surely it is in there best interest to get the money so they will have to end up removing the default....

So I may as well just accept the partial settlement offer for £400 as he has defaults on his account for at least another 5 years..... And then try and build up his credit rating after 5 years?

which offer shall I take them up on? The £400 partial settlement offer, or the £558 full and final offer? I basically need to know if it is work paying the £558 for a full and final settlement? Will it improve my husbands credit rating even though he already has a very very poor credit rating? Or shall I just settle for the partial settlement of £400?

They aren't a debt collection agency, they are a bank called HFC which is part of HSBC. I have been emailing back and forth to try and get them to lower the settlement but they wont budge and have simply said that this is their final offer and if I am unhappy with it then they have provided me with the details of the financial ombudsmen. They want me to pay the £558 in one payment but there is no way that I can do that so I am going to make them let me pay it in 4 payments. Shall I go for the partial settlement of £400 or the full and final settlement of £558?

I am speaking to them over email, I emailed the CEO and she passed the email on the the head of collections, therefore I have been emailing back and forth with the head of collections as I have moved to Dubai.

Yep I have a valid CCA, there are no unlawful charges on the account. They haven't said I must respond today, its just that this issue has been going on for so long I want to get it resolved today. My husbands credit rating is really really bad as it is so I dont know whether to just accept the partial settlement offer for £400 or accept the full and final offer for £558? What I basically need to know is if I pay the £558 for the full and final, will it actual help improve his credit rating, or because it is already so bad with defaults and late payments I may as well just settle the account by paying the £400 for a partial settlement? Please help.

Hi Guys, Ok so my husband has a very very poor credit ratingl, he has lots of default late payments etc from before we met. I am trying to sort out everything and get all his payments up to date. He has a loan with HFC in which he has missed payments resulting to a default. I have contacted them and they said that the outstanding balance is £705, however will will offer £400 to settle the balance however it will show as partial settlement on his credit rating. I contacted them back stating that i am only happy to pay the amount if it can show on his credit rating at full and final. They have stated the only way that they will have it show as full and final is if we pay £558. I am unsure as what to do, should i just accept the £400 offer as his credit it rating is so bad anyway so even if he has another partial settlement it wont matter too much. Or should I accept the £558 offer for it to show as full and final? Will it make any difference on his credit rating if i accept this offer? Please help guys, i need to reply to them today. Thanks.

perfect, thank you. Is there anyway to do it via email as I live in Dubai now? Also is there any other way of paying the £10 as I cant buy postal orders out here?

How do I do the subject access request? I have never had to do anything like that before, so not sure where to start really. After looking at my statement with them I believe that I owe roughly £437, however they are stating that I owe £705 because of late payments, default notice charge, and they passed my account on the a debt collection agency in which they say I must pay those fees as well. They have given me a offer of £400 however they state that it will show on my credit file as partial settlement and the default will remain in place. I emailed them back stating I am not happy with it showing on my credit file as partial settlement, and I want the default removing. But they wont do it......

Hi CitizenB, I deifnately didnt recieve any letter from HFC or a default notice, however thet are saying that they did send them to me. On my lloyds tsb internet banking it was showing that all my direct debits had been transferred across therefore I just assumed that everything had been done and was all ok. My only worry is, that I believe that HFC never did send me the default notice letter or any letter prior to that. HFC have sent me what is supposedly a copy of the default notice, however I believe that they have simply just typed that up yesterday and put in an old date, because they can not find the original notice as they never sent one. How can I tell if it is the original or not?

Basically I bought a laptop for pc world, and to pay it off the loan was through HFC. I changed bank accounts and the direct debit for HFC for some reason did not get transferred to my new bank account, therefore I missed a few payments. I did not know that the payments were not being made. I have recently been in contact with HFC and they have told me that there is a default on my credit fil because of this. This is when I asked them to send me a copy of the default notice giving me 28 days to resolve the balance, as had never received this. They have emailed me a copy, but my question is surely they could of just typed one up and put in an old date? How can I make sure that this is a true copy of the original that they supposedly sent out to me? Thanks guys

Hi everyone, I would be so grateful if you could help. I have a debt with HFC and they have put a default on my credit file due to a bank error in transferring over my direct debit from one bank to another. I never received a default notice. I therefore went down the route in contacting HFC and stated that they should remove the default due to me never received a default notice letter. The have in return emailed me a copy of the default notice letter. My question is, how do I know if this is the true original default notice? Surely HFC have a default notice template? They could of just used the template and entered my details and put the date as when they are originally stating the default was issued? Can someone please tell me how I can tell if this is a true copy of the original default notice and how I should proceed, I will be so so grateful if you could help me. Thanks