Hi, I have some news my relatives received the bag today, well basically after chasing them since the last post on here they finally received it. I am annoyed with their customer service as the last time I spoke to them they told me the bag would be with my relatives within a few days but that didn't happen. I had been trying to get hold of this guy since then but his phone was switched off every time but yesterday I called and was told that he had been told by the owner of Ato Z not to deliver the bag until the wrong bag they sent my relatives had been returned. I was furious at why the hell they couldn't contact me and have told me this. Anyway I told him I didn't want the bag delivered and my cousin would pick it up from him as this was a safer option so address was given and luckily my cousin was in Lahore at the time, they got the other bag couriered and picked up my bag..........phew!!! I am hoping that Upendra your getting somewhere with your case and things get sorted out promptly for you. Thanks

Hi All, Just to give you an update on the company I used. Well it turns out they are genuine as I had a phonecall from someone in Lahore to let me know they had the bag and have told me it should be with my relatives in a few days, he gave me a description of my bag and told me that they had a lot of problems with the shipment and the luggage had been held up in customs for 2 months. I can only complain about their rubbish customer service as they should have kept me upto date with what had been going on instead of ignoring my calls which led me to believe they were [problem] artists. Upendra, I really hope you and others that have suffered can get Mr Ayub and things go your way and he compensates for your loss .

Martin, The company that I have dealt with is : A TO Z CARGO SOLUTIONS UK LTD 31 LIVINGSTONE ROAD, HOUNSLOW MIDDLESEX TW3 1XX Owner - Syed Ali Shah I will e-mail you the leaflet aswell.

I agree Upendra it's a [problem] alright and the luggage has probably either been kept by themselves or sold. Do you think writing to the MP would help?

I have also asked him to give me the address details for the warehouse in lahore but he has not.

Hi Sorry for not posting anything sooner. My luggage has still not reached its destination and I have tried contacting Mr Shah several times but he has not been answering my calls. The last time I heard from him he told me to give him 2 days so I did. Now he is not answering my calls and when I texted him to ask him when the luggage would be getting to rawalpindi. He texted me back saying the luggage was in a warehouse in lahore and I should let them do their job. I have contacted him and texted him nearly everyday since and he is not responding. Anyway the initial letter I sent him was sent back to me and I have now been told by consumer direct to send him another letter and to get a certificate of posting and if he does not respond to send another letter and that consumer direct will also be getting in touch with Mr Shah. I was also told that he could be taken to court over this.

Further update I just had a text message from Mr Shah who said he called Pakistan and has confirmed that my bag is in Lahore and has told me to give him 2 days for the luggage to get to Rawalpindi.... I pray that it's got all the goods I sent.

By law these companies have breached The Supply of Goods & Services Act 1982, where they have failed to deliver the goods for the services they promised and we are entitled to this by consumer law.

Hi I have not bothered contacting TS as they will only tell me what I already know. I am just hoping the mix up of the bags is a genuine mistake and my bag is found and in one piece, I can only hope. I will wait until tomorrow and contact Mr Shah again and let everyone know what has happened.

Update on the company I used, A to Z Cargo Solutions UK - I had a phonecall from my cousin in Pakistan who told me the bag had been received but when she gave me the description of what the goods were my heart just sank.. she told me all the contents of the bag were old clothes that one would not even wipe their bottom with them and the actual bag they were sent in were a laundry bag..As soon as I put the phone down on her I called up Mr Shah and told him what had happened and he told me to call back tomorrow. He also said that he had tried his best to get the luggage delivered and that he had even closed down the business now because of all the problems encountered on this shipment. Anyway I told him what my bag looked like and he said he would look into it and I should call him back tomorrow. What the hell, I am so ANGRY right now. Oh and another thing my cousin told me that her address was on the laundry bag she received, I told her I didn't put an address on the bag and that they had written it themselves because the bag I sent was a completely different one. I have written a complaint letter to Mr Shah and sent it via recorded delivery today.

I have just opened a page on facebook. If you would like to join the page and make comments you are welcome to I cannot post links so in Facebook if you do a search under a to z cargo complaints the page should come up. Thanks

Yep and the Hounslow address is also a house

I have also written to Watchdog but not sure how far that will get

Thanks for the info Martin that will help Upendra to get in touch with the trading standards in Bolton. I contacted my local office yesterday but didn't have any luck getting through to them so will try again on Monday. With regards to the new company it's definitely M&M and a mobile number of 07508 683573 which is usually switched off but I also have another number which the owner called me from once so I have been calling him on that. These are the details they have registered : Registration Date: 20/08/2010 Registration Type: Private Limited with share capital Registration Number: 07351551 This company has not yet filed a description of their activities. Registered office address 31 LIVINGSTONE ROAD, HOUNSLOW MIDDLESEX TW3 1XX Owner - Syed Ali Shah The postcode they gave on their invoice was TW14 0JP but the address was the same as above. Upendra, what did this Mr Ayub look like the man that came to collect the luggage from my place was a short guy and he had his wife with him who would just not make eye contact, should have known from there that they were dodgy.

Hi I have had the same problem with this company but only this time they location was in Hounslow, I have just posted a question on yahoo about this asking anyone else who has suffered at the hands of A to Z as I want to get this man caught as I am livid with the way he has treated me and after reading your complaint I am even more furious! I have had the worst experience ever with this very unprofessional company and would like to know if anyone else has sent luggage through them and whether your luggage got to the required destination or not? In April 2011 I sent luggage to Pakistan via the above company. A leaflet had been posted with their details months before I decided to contact them. The service was for a door to door service to pick and deliver luggage to the required destination within 6 weeks. After contacting them a couple came to my flat to pick up the bag I wanted to send. They weighed it and told me it was 20kg and I had to pay 1.50 per kg and a £10 handling fee so in total I paid £40. I was given an invoice where they wrote the details of the recipient and kept a copy for their own records and told me that the recipient would be contacted before the luggage was delivered. Six weeks had passed and the recipient had still not heard anything so I contacted A to Z to find out why. They in return told me there had been a problem with one of the bags as a customer had sent alcohol in it and the whole shipment had been sent back to the UK because of this reason. So I waited until the shipment returned and contacted them again and by now it was August. I spoke to them and they said they were going to send the shipment back as they didn’t want to let their customers down even more. Anyway they said the shipment left 5th August and would arrive to its destination on around 20th September. I contacted them again and was told that it would be there in a few days. This same sentence was repeated by the company owner every week until now. On Monday 10th October I had a phone call from the owner saying the luggage would be delivered within 3 days and confirmed some details relating to the recipient. 3 days passed and no luggage and no phone call were received by them. I called the owner several times and each time the phone was switched off. I left messages but no reply. I called again today and the owner answered the phone and tells me to contact the couriers in Pakistan to sort it out, I then told him that it was not my job to do this that’s what he had been paid to do. He then pretends that he can’t hear me and hangs up on me so I call him again and he does the same thing. The courier company he mentions is called Leopard Couriers so I contacted them and they tell me they don’t have the bag and to contact the Karachi head office which I do and they tell me they have never heard of the company and also tell me they can only track via a tracking number but A to Z Cargo have not issued me with one. I have been calling A to Z and they have been ignoring my calls. The luggage is worth over £500 and not to mention the time and effort that has been wasted in all this. I am really disgusted at the way I have been treated and I am sure there are other customers that are feeling the same. Also now they have distributed new leaflets under the name of M&M CARGO UK the reason I know they are the same company is because the mobile number is exactly the same on their other leaflet under A TO Z CARGO UK. I NEED TO HEAR FROM ANYONE THAT HAS DEALT WITH THIS COMPANY AND IF YOU ARE THINKING OF DEALING WITH THEM DON'T EVEN BOTHER!!!