Hello, Not had your problem but still fighting the AA as I have no recollection of a call from them to sell me Breakdown Repair Cover or of agreeing to it in 2009. I should think the patrol man has more knowledge to assess the vehicle than someone trying to stop a payout. Who pays the assessor? Did you ever look into who has the final decision to take it to the garage, or did the patrol man tell you that his decision may be overturned? It was certainly very bad form not to advise you that an assessor would be inspecting, before saying you were covered for the head gasket. That's the call centre mentality.

You can go to the FSA as well, but the more similar complaints that come to their attention the better. I need some help please. Does anyone have a Membership letter dated in late 2009 to 2010 as I need to compare the wording please? (EDIT) Thanks.