A little bit of an update for you all. Having conducted a Twitter campaign involving the @AAPresident and @AARewards I finally got a phone call from the CEO's Office at the AA. They were very apologetic and offered me compensation at the level that the original Breakdown Repair Cover would of been. I'm waiting for the offer in writing and I've told them I intend to at the very least write to the FSA and FOS and investigate my legal options.

Hi all, Only just found this forum. I'm after some advice so I'll post the whole story so far. Below is a copy of a letter I sent to the AA Breakdown Cover complaints in early Feb 2011. Here is a follow up I sent (via email) to complaints on the 25th Feb explaining the afternoons frustration I had with the AA Here is a letter I've sent to Complaints, CEO and President of the AA with out response. So what do I do next?