I too have had a very bad experience with The AA resulting with my 8 month old baby being admitted to hospital. We were left in the cold and dark because the guy didn't have jump leads! They sent another company out to us but the guy refused to take us to the 24 hour services where I could have kept my baby warm as he was finishing his shift!! I have complained and got a standard letter, I even appealed and the team leader sent another standard letter! Now the reason i am writing on this forum is to urge you all to send your complaints on to WATCHDOG. If they get enough complaints they will look in to it and The AA will be forced to change their practices! PLEASE REPORT YOUR COMPLAINTS TO WATCHDOG!!