AT LAST YOU HAVE GOT IT. THE Ts AND Cs ARE A LEGAL REQUIREMENT WHICH HAVE TO BE TO A CERTAIN STANDARD. FINALLY THIS WILL SINK IN. CARCRAFT WILL HAVE PROVIDED THE Ts AND Cs BUT YOU DIDNT READ THEM. YOU JUST THREW THEM AWAY OR PUT THEM SOMEWHERE BECAUSE YOU THOUGHT YOU WERE COVERED FOR EVERYTHING. ONCE AGAIN A KNOW IT ALL LOSES OUT. JUST ADMIT YOU DID IT WRONG. WHATEVER I BUY OR TRADE IN I WILL ALWAYS READ THE TERMS CONDIDTIONS OF THE SALE AND THE WARRANTY / GAURANTEE. A LITTLE TIME CONSUMING AND A LITTLE BORING BUT IT SAVES ME MONEY IN THE END.

Your car was NOT brand new. it was used. it was a pre registered vehicle. you were the 2nd owner. it was a USED car. therefore you invalidated your warranty due to your own ignorance. sorry if that hurts but its quite simple. you went to buy a used car. you bought a used car and thought it was new when carcraft dont sell new cars. how hard can it be?????????????????

What an absolute pile of drivvle. bunch of monkeys, rude, thick imbecils, lying cowboys. Trading standards will look at the case but can do nothing. When you buy a dvd player you should look at instructions, as you do when you buy a scalextric or a model aeroplane. Why would you spend an average of 10 grand on a car, buy a warranty and not check the terms and conditions. personaly i think its a bit thick, imbecilic and cowboyish not to check the black and white. Obviously you are unaware that companies like carcraft employ other mystery shop companies to check on their staff and processes. If you recieve less than 95% you get a disciplinary, if less than 75% you get fired. Failing to inform the customer of their rights and failure to provide terms and conditions in black and white would bring a failure of about 30% in each case. Basically i think you just took the paperwork, threw it in some cupboard and didnt even realise what it was. Now, you seem to want to blame a company for YOUR cockup. I have purchsed my last 4 vehicles from carcraft and have never had a problem with the company or its staff. When i did have a minor problem with my drivers window motor i took it to my nearest branch, Trafford, and was informed there was not a service centre at that site. The young fellow bent over backweards for me and took my car to Rochdale and collected it when finished. Does that sound like the sort of customer service you would get from a bunch of cowboys or even a main dealer. Get a life pal, stop whinging and find the paperwork you obviously lost. when found, try reading it and finally may i suggest you enter a full appology on here.