Sorry if this hurts but you appear to have difficulty with understanding what you read, or are just plain stupid. The fact I refer to the car as "new" when technically it is second hand may in your eyes make me "ignorant" but is of no relevance and has no bearing on the validity of the warranties in question. Explanation why; The car was preregistered and the log book showed Carcraft as the first registered keeper. I became the second. The mileage on the clock at the time of purchase was eight (8) miles - and it was me who added this to the milometer being the result of my test drive. The car was “as new” but technically second hand. Because of that I got the car serviced within 6000 miles of ownership -as per the NAC warranty TOC’s for a second hand car. Carcraft gave assurance the vehicle had the balance of the manufacturers two (2) year warranty. Carcraft threw in their one (1)year’s free warranty as a matter of course. I purchased an additional NAC three (3) year warranty to run after the manufacturer’s warranty (or Carcrafts free warranty) expired- to extend the warranty cover to up to 5 years. Sadly, Carcraft and NAC bungled the paperwork causing the three year NAC warranty to run concurrently (that means “running in parallel at the same time”) with Carcrafts free warranty and the manufacturer’s warranty. To have all three warranties running concurrently was bonkers and in doing so resulted in the vehicle getting the benefit of only three (3) years warranty instead of up to five (5) i.e it cost me £350 for one extra years warranty when I should have recieved three extra years. Nevertheless, from Carcraft’s and NAC’s point of view all the warranties were VALID. It was the UK main dealers who did not recognise the NAC warranty scheme and it remains the case that the carcraft salesman failed to advise me of pertinent facts about the vehicle (like it was a grey import rather than official UK) and wrongly advised me the car had an on board computer with voice interface and a cd changer - which it didn't. Based on this experience of Carcraft, NAC and extended warranties in general, I repeat the advice given in my original post; “stay well clear on all counts”.

Hi conniff, I did persue the matter up to 2009 - during the period the policy(s) should have been valid. Carcraft contact back then was a Ms H O'Leary - Carcraft Customer Services Administrator. I put it her that Carcrafts administrative error caused the policies to run concurrently rather than sequentially and as a result I received only 3 years warranty when it should have been 5. I suggested two ways they could resolve the situation; 1)Provide the additonal 2 years warranty cover at no additional cost to me, or 2)Refund 2/5ths of the premium, which equated to a refund of aproximately £150. Carcraft (Ms O'Leary) declined both options and concluded I was at fault for not checking the policy details when I signed it. I put it to her that at the time of signature I understood this was to authorise the additional £350 that would appear on the invoice and that I was not aware the signature was to comfirm the vehicle details and dates entered on the warranty application by the salesman were correct. (I recall after negotiating the price of the warranty with the salesman he instructed me to "wait there while I sort out the paper work" and that was exactly what he did. Other than being directed to sign on the dotted line to authorise payment, no other discussion about me checking vehicle registration details or effectivity dates on the policy application took place.) I considered taking Carcraft to the small claims court but so much time elapsed while I obtained the necessary paper work etc. the life of the policy ran its natural course and the value of the claim got less and less. As the car didn't break down during the period up to 2009 I effectively had nothing to claim for. Hense my conclusion the Carcraft staff were incompetant and the extended warranties they pushed are worth diddly squat.

This may be somewhat untimely, but I felt compelled to post this after stumbling upon the forum; My advice regarding buying a car from Carcraft and extended warranties offered by companies such as NAC is; stay well clear on both counts. The staff at Carcraft are incompetent when it comes to advising the customer of pertinent facts about the vehicles they sell and completing documentation. Irrespective of how diligent you are at completing the warranty registration and servicing of your vehicle; NAC warranties are not universally recognised, they are so prone to the administrative errors of others and contain so many loopholes they are not worth the paper they are printed on. I have yet to find a VAT registered garage or dealership that recognises an NAC guarantee. Any errors with the paper work on the part of Carcraft will be latched onto by NAC to wheedle out of honouring the warranty or avoid providing any form of support. My experience that lead to this conclusion: I purchased a new, preregistered, Renault Laguna II from carcraft in 2003. It had only 8 delivery miles on the clock and the car salesman asserted the vehicle came with the balance of the two years manufacturer warranty. At that time Carcraft threw in their own 1 years free warranty with every sale and I chose to purchase an NAC 3 year warranty (@£350) on the clear understanding this should come into effect only after the manufacturer’s warranty had expired; effectively giving the vehicle 5 years warranty through to 2008. The Carcraft "warranty salesman" filled out the vehicle details on the application form and I signed where directed to. Even though Carcrafts free 1 year warranty seemed unnecessary, I completed the registration card anyway and just to be sure, a few weeks later, I phoned to check this had been received - which it had and they duly gave me that policy number. According to the policies T&C's; NEW cars can be serviced in accordance with the manufacturer’s service schedule. Only second user (used) cars need to be serviced within 6000 miles or six months of the new ownership. Even though my car was brand new at time of purchase, I serviced my car within 6000 miles/six months at a Reg Vardy dealership for good practice. 13 months after purchase the car developed a power steering fluid leak. No problem thought I; even though Carcrafts free 1 yr warranty had expired there was still the balance of the manufacturer’s warranty to call on. WRONG. It transpires the car is a grey import and as such Reg Vardy along with many other Renault dealers require payment upfront by the customer as there is no guarantee they will recover the repair costs from the manufacturer (unlike an "official import” via franchised dealer). At no time did the Carcraft salesmen mention the car was a grey import or advise the implications of this being so. Before sanctioning the repair with Reg Vardy, I queried warranty situation with Carcraft and NAC and in the process learned the 3 year extended warranty had already came into force i.e. when I took delivery of the car which was two years too early. This meant three warranties ran concurrently (if you accept there was a manufacturer’s warranty in all this) – which was ludicrous- and all the result of Carcraft & NAC jointly bungling the administration. Nevertheless, in this instance the warranty registration error meant the 3 year policy was current (albeit earlier than planned) and the repair to power steering could be claimed under that policy: WRONG. Reg Vardy along with many other dealerships and garages knew nothing of NAC and declined to recognise the warranty scheme. To their credit, Reg Vardy undertook the power steering repair free of charge as a gesture of goodwill – at nigh on £100 this was an act I am indebted to them for doing. If ever an example of a reliable dealership were needed; Reg Vardy provided it. My philosophy is now this; warranties are a gamble and they aren't compulsory. If the car doesn’t break down in the warranty period then purchasing the warranty was a waste of money. Instead;Bank the premium and trust in your ability (or friends or relative) to select a good car and that it will keep running. If it does go bang; well, you’ve already got something put aside to help get it back on the road.