The Ombudsman Services Property offer a truly appalling service. I started my complaint over a year ago and to this day it is still not resolved. For some inexplicable reason, they even cancelled my complaint without telling me at one point. I had to dig my heals in to get it re-instated. Since then, I was forced to reword my complaint and compress it into so few words that it was difficult to explain. Earlier this year, the case officer who by the sound of her voice must be about 12 years old, made a first stage report based on very weak and selective evidence submitted by the agent I complained about. I provided the necessary proof to show the agent was lying and was told my complaint would be dealt with by the ombudsman herself within 6 weeks. That was 4 months ago! I have been writing in regularly to get an update but each time they say the Ombudsman is very busy. This week I got another letter to say that my complaint will be delayed by another six weeks. I firmly believe that the Ombudsman is nothing but a protection racket for dodgy agents whose subscription fees prop up this dead beat quango. The Ombudsman use every delaying tactic in the book to shake off complainants who in most cases probably get bored and give up.