Hi JonMS, If you have moved into a property, you are under that current supplier if you like it or not (it's called a deemed contract). If you haven't provided your new occupier details to allow them to open a clean account for you and and the current one that is still open is owing money (by the former tenants or owner), then it won't be allowed to leave. You are best to provide Utility Warehouse with your details and more importantly your opening meter readings, if you wish to transfer at that point you will be free to do so and as you have a new clean account there is nothing to stop you doing so. For all tenant properties, Utility Warehouse ask for new tenants to either 1. Pay £100 per service security deposit or 2. Provide Direct Debit details or 3. Allow install of Prepayment meter(s) free of charge or 4. Choose to switch to another supplier. Whilst this does seem very harsh to not have complete freedom by your method of payment, this was done to stop tenanted properties creating so much unpaid debt - therefore it stops those people that actively switch from supplier to supplier (or house) from stacking up so much debt. Hope that helps you or anyone else that experiences the same issues with the new occuiper letters that go out to tenants (personally, I am not a fan but understand the thinking behide it).

How is this coming along now? As you reached deadlock and went to the Ombudsman and accepted the final decission £100 compensation, this is a £100 credit and as such if outstanding balance is on the account it is removed from the balance. It is basically lowering the owed amount as you mentioned and yes to my knowledge this is acceptable in the eyes of OFGEM and Ombudsman as it is still a credit of £100 to you, just not in the form of what you can spend there and then. If you have an electricity debt, you may not be accepted by a new supplier as noted above, also note that if you do wisht to transfer when your meter is below £200 owed you can transfer but you will have to notify the new supplier as a special request needs to be made as the money you owe will be transferred to your new supplier (they pay the previous the remaining owed, hence why a special request is required for this). Sorry for heavy delay myself, just wondered if you got the recovery rate issue sorted out yet as well?

Ouch, this means revenue protection have to step in. Once they have fully investigated and happy then charges will be applied but of course as you raised it and spoke to them, I'm sure it shouldn't be a problem ensuring this charge goes to the correct debtor (the problem tenant). Depends how it's been tempered with but should be workable to find out when it started occuring but also means the tenants who have been there for a year might have additional charges to pay if using gas and not been paying the right amount. 1st step though is to inform your supplier and ensure they are on it and aware of the history.

It's ok though, it's a supplier to supplier issue and E.on will make a Missed Directed Payment claim to British Gas for it. Nothing to do with you really, they were as mentioned probably wondering why no top ups when reviewing your account. I know E.on are doing a lot of database updates for this kind of thing to catch any similar issues. This is a guess but I think this is connected to the prepayment fraud issue so going through prepayment accounts to see if anything dodgy comes up (or in your case, it was something else). As long as you haven't brought electricity from an unoffical source, you have no worries.

[deleted] we do not condone debt avoidance on cag dx siteteam This is the must stupid advice I have ever heard, to on purpose not pay a debt...for something you have used, even if you do dispute part of it? 1st Credit is for dead debt anyway and as this would be an active account all term notices would be objected to (automatically) until the payment is made in full on the prepayment meter and this payment is put on gtm 's account to go aganist the account ledger. Dispute a bill if justified by all means but don't just use it [gas] and ignore to pay it altogether. Gtm, I'm glad you got it lowered to £10 and if you do want to look at the debt total, the closing read was from the exchange so if you felt it was too high (excluding any exchange/PDV or warrant charges) then possible the opening reading when you moved in/transferred supplier could be the cause but if that is right -- there are very few ways it could be wrong (metric instead of imperial type meter but that surely would have been noticed o exchange so doubtful and the other being the meter was clocking % faster [rare in my experience] but as not there anymore you can't dispute this by having it tested).

Nottslad is correct about the deemed contract. Just call, explain and provide meter reads and they can sort it out for you. What you received is a letter to basically prompt a call so UW know what is happening. If you wish to leave, contact the supplier you wish to transfer and make sure UW end is all tied up so causes no problem with the transfer.

Ok, I've got bad news. You can try and by all means do to take the complaint further but at the end of the day, you wasn't paying all of your bills, they gave notice, you took no action to pay the bills (you kind of made a promise to in the future but this does not count) and warrant applied and carried out. You will have the warrant costs held to you as UW won't accept these costs. You state you tired to pay but as the reply mentions, you agreed to start paying by Direct Debit, and this was all well and good for your future bills and to enable a payment plan to be setup; but you refused to make the 1st payment on any kind of payment plan that UW were chasing you for and due to a poor history on the account, the advisor refused further time to hold off any action, which you have to also understand they're point-of-view it was the end of March, and you hadn't paid a bill since November 2010 I'm guessing and wasn't prepared to at least meet halfway by paying 1st payment to stop any action? You have to ask, why would they, it backdates all the actions they were trying to do in regards to warrants/prepay meters, if you then go on not to pay as promised, the debt will continue to grow putting both them and you into further debt. You then had that time until the warrant date (more importantly the court date to stop the warrant costs) to sort something out, if you didn't, costs applied and Prepayment meters go in and this is what has happened. Now, I will admit I work for UW (actually work, in the energy department - not an exec) so I speak from experience here, and it is horrible to have to tell you this information. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Two things to help 1. in regards to your complaint, if you want to continue and no resolve with escalations team, you can raise to their supervisor (level 2) and then manager (level 3), if still no joy, then you can write to CEO Team and if still no joy you can go to the Energy Ombudsman, if you refuse the Ombudsman's final decision you can take it to the small claims court. That is an internal way, or 2. you could go the route of speaking to Consumer Focus, you can offer advise in regards to your issues (sorry not got the number to hand), these I would say are better to help than CAB as they are not energy knowledgable, but more often than not, they will ask if you have gone through the complaints process. Ok so finally and sorry this is such a long post; helping you going forward. You have a large debt to be placed on your meters, these will have a recovery rate, I believe you work so what I advise you do is write to Prepayment Team, on the Network HQ address (you can find on the UW website) basically putting an offer of what you can pay weekly in regards to the recovery rate and supportive reasons why, now they can't ask for your ins and out goings but you also have to give a supportive reason why they should lower the recovery rates for you so if it was me, I would be honest put an offer and rough supporting reason why (i.e. I cannot afford £20 per week per meter, please lower to £10 per meter as earn household earnings are £1200 a month, and have have to pay for this, and this, etc). Therefore if it is reasonable, it helps them, help you. Thanks for reading, sorry if it's not the answer you wanted but hope some of it helps. As I said I work for UW, but I'm off the clock so this is just me trying to help and be as honest as I can.