Thanks,I have sent the details by e'mail to The Financial Ombudsman.Concerned as didn't someone say on this forum - Creation are not covered by FSA?Amanda

Please please can someone help us.My colleague did a fast track payment to Creation finance for her television - the full payment.However the fast track payment took 5 days and she has been charged 2 monthly amounts of £28. She has rang them and they have said because the payment was late they will continue taking £28 per month out of her account totalling over £300.She has gone to the bank now but is in tears about this.Please can someone advise usAmanda