'Surfer01 I am indeed a currently serving police officer and you are quite correct as a matter of course police officers are not trained in consumer law. However due to past experience and through necessity I have a limited (as stated) knowledge of this law. Again as stated I believe this site is to allow members to offer assistance by way of giving examples of personal experience and/ or practical application of any (however limited) knowledge of relevant laws. I would quite happily repeat the relevant caution for you should you require 'Surfer01' (whether the 'now' caution or 'when questioned') however as you can imagine I am quite busy signing up Crime reports & 392's... (Apologies to 'Non police officers' as this is lame attempt at an 'In house' joke?) Kind regards

Dear 'wotnosofa' As posted in my thread I am a genuine customer of this company and can only' Speak As I Find'. I am more than happy for you to contact me personally through this site if you wish to carify this? As such for your future reference I refuse to get into any ridiculous and juvenile sort of discussion as to whether I am who I say I am... Therefore I also feel I must question the reason for this site and indeed your submissions? Is it to give genuine people an opportunity to give examples of their experience (be it good or bad) or is it solely for disgruntled customers (and with that I understand that, with my limited knowledge of the law, I am here to assist anyone who is having difficulty should I be able and I absolutely will!) such as yourself to use as a simple 'sounding board' where you can bore the more intelligent of us by repeatedly 'Cutting and pasting' a frankly unhelpful reply? I can guess your type of response but will say in the interests of decency I did state quite clearly 'I SPEAK AS I FIND' and 'WILL KEEP YOU UPDATED'. In which case I do hope you are not some sorry little man who only ever has cause to complain and may even offer us some anecdotal evidence of your later experience in how you got a satisfactory resolution or went on to purchase an acceptable product from elsewhere? Kind regards, PS. I suspect the reason some people (who incidentally sign up to this website) defend ANY company or experience they have is due to their interpretation of 'FAIR' & common decency. Please instruct me if I am mistaken and this is not how these things work, unless of course you suggest we all work on blind faith and the purely negative contributions?

Yes Sofa Specialists - Droitwich Yesterday, 01/06/11 I viewed a corner unit at 'Yes Sofa Specialists' in Droitwich and I paid a fairly hefty deposit by debit card to 'Oliver' the chap you identified in your thread as the store's main representative/ company chairman. I can only say as I find and have to say that he was extremely polite & helpful. There was NO pressure to purchase from any of the store's staff (at least three on duty at the time). I explained the situation to Oliver who made me what appeared to be a very good deal and as I was unable to be 100% sure of my purchase at the time (I was not positive the unit would fit the room) he suggested I leave the deposit and the order could begin it's process as he VERY CLEARLY stipulated that there was now a waiting period of 15 weeks (sometimes a little sooner but he would rather give me the more realistic timescale). Having returned home I realised that sadly the unit would not fit and then began looking for a replacement. Then to my HORROR I found this thread on the website and was extremely apprehensive about returning to the store and getting my deposit back. Even though Oliver had signed the bottom of the invoice it clearly said 'DEPOSITS NONE REFUNDABLE' (and as a serving police officer I was fully aware of my statutory rights; often this phrase is not worth the paper it is written on) I was fully prepared for some drawn out battle to get my deposit back. On returning to the store today I was met by a member of staff who again was very polite. I explained the situation and he then examined my paperwork... You can imagine the anxiety as I awaited the response... 'No problem sir' 'I'll will deal with it right away. Within five minutes of entering the store I was in receipt of a full refund and was being offered further assistance. Indeed they were so pleasant I looked at further sofas and was even offered 'If you are stuck for something to use at the moment, we can lend you a sofa until yours is delivered, free of charge' !!!! I most certainly do not work for this company and as indicated I am in fact a serving police officer. Due to the excellent service I have received to date my intention is to purchase a sofa from this company and hope that this level of service continues. As I have said I can only say as I find and at this point in time I have had an EXTREMELY pleasant and useful experience with all of the staff here. My experience so far is that the company sells furniture at very competitive prices, there was never any pressure to buy, they even offered (free of charge) to lend me a sofa in the meantime; and I received a refund with absolutely no hassle or problems! I will keep you updated.