Hi TINK660, We have no intention to Hi-jack the thread, we were simply responding to a direct question about our pet insurance and our company. We hope that your situation with Petguard is resolved favourably and swiftly, if you need any advice please feel free to contact us directly. Kind regards, Animal Friends

Hi Hightail, We are in the process of implementing a new structure to our blogging making it more insurance focused as well as looking for professional pet bloggers to write guest posts on a more regular basis. Thank you for your feedback.

Hi, yes the premium will generally be the same for all ages unless they are 8 years or over, of which we will still insure your dog over 8 years. Many other insurers won't insure over 8 years old. If you are insuring more than one pet we also offer a multi pet discount as long as the policy is prime plus or above. This is automatically accounted for by the quote system. Thankyou.

Hi Marles, Absolutely. But we have over 110,000 policy holders that have all had great customer service and claims paid out. The review sites only consist of less than 1% where perhaps a customer has felt differently and/or a competitor has created false accusations. Why not join us on Facebook? We're very open and transparent about our insurance and what we're about...join us at facebook.com/feelgoodpark You can always get in touch with us via phone, email, Facebook and Twitter and we pride ourselves in that we pay all valid claims and as quick as possible. Sometimes this process is slow because we are awaiting details from vets or further information but in most instances claims are paid within a month and usually a lot quicker. Here's two customer feedbacks we received recently: "Just wanted to send a quick note to thank Animal Friends for their help with a claim for our dog's vet treatment. We've had great service and (especially combined with your ethics) we will certainly be recommending you to friends and family! Thanks again!" "We have just received our claim back for teddy, who sadly passed away during his operation. Teddy meant so much to us, he was more then just a dog. He was such a friendly knowing dog and loyal to the very end. loosing teddy was one of the hardest things that has happened in our life's. So i would just like to thankyou for the correspondents we have had from you and thankyou for dealing with our claim. We still have a fantastic st bernard insured with you in which we will continue to do so. we have nothing but praise for your company. We are very quick to write when we have a problem but i just wanted to say thankyou." I hope that helps in your decision making process. Please do not hesitate to contact us if you require any further information. All the best. Kind regards, Animal Friends.