hi jon....just would like to kno where i stand with this if possible...iv got 3 things from bh....1 of which iv had for a considerable amount of time. iv payed my accounts upto date..but over this last week thro personal reasons i couldnt afford to pay bh which has left me a week behind. i pay them 34 pound a week..they have rang me today wanting 74...68 for payments and the rest for late payments. Iv explained to them that im in financial difficulty at the min and will be for the next week or two...i told them...the girl on the phone says she wanted 74...i said i owe you 34 at the min but 74 with this week commencing close down saturday...anyway she says if i take my agreements back in they will re write my agreements for the week lost which i dont mind but the thing is they still want the cost of 35 pound to change it....what i dont understand is why do i have to pay that amount? if they are making it out that there doing me a favour? i mean....to charge me that when im already in financial difficulty is crap....do they have a right to do that...and whats the point then in changing the agreements by a week...when i could just put the 35 in my yellow money until next week until i can afford to square up with them lol....so long as the money is in that...orrrrr...the fact that i shouldnt have to pay anything at all until next week so i could make fresh payments with a diff agreement....hope you understand my drift lol....sorry not used to these things haha....Zoe

hi peeps...just been reading all the nightmare stories on brighthouse...i myself are a bh customer. I have been with them now for over two years and never missed a payment, anyway the thing is im a week late on a payment...iv had phone calls everyday sometimes more then once a day lol...anyway...i owe them 34 pound from last week...and its due again this week...plus there ripoff extra late fees they ask for. Iv told them im in a bit of financial difficulty this week and could not afford to pay the 74 pound this week, which really it isnt 74 pound until the closing time on saturday, anyway they have told me today to take the stuff iv bought back to the shop this week to reduce payment, but iv had the stuff for ages which is a laptop and my sons ps3....why should i take the stuff back to them and let them have my laptop with personal information onit...or for that matter my son ps3 for which he plays with evryday just to take to the shop and leave with them...i refused and says so what do i do? haha...low and behold i told them i couldnt make payment at all this week as in financial difficulty sooooo they said that i can have a re write on my account...but wait for it..they says i have to pay them 32 pound to have this done....why is that? and do i have to pay that ammount when iv already told them im in financial difficulty i mean are they thick if i havnt got the money to pay the bill how do i have the money to pay the 32 pound to re write my account....is this right and are they allowed o do that? thanks....x