"What a Sh**ty company, shi**ty product and shi**ty service." Sorry Carlos, I have to disagree with that............. 'Sh**ty' is far too mild an epithet to describe the service and products provided by DGM!

Hi Neonin, For what it is worth, I spent over 20 years in a Customer Service environment as an Advisor/Manager/Training Manager. Customers who became angry/threatening/abusive got very little assistance. Those customers, who had a genuine grievance, were assertive, but polite, got their issues resolved fairly rapidly. The biggest failing with with Companies/Service staff is that other customers, the ones who were qquiet and patient, often ended up at the back of the queue, not deliberately, but because it is human nature, staff would deal with the urgent cases and others would be put aside to wait until they had time and, unfortunately become forgotten, gathering dust metaphorically speaking. Be assertive, know your rights, don't be fobbed off. Tell them:- a) What the problem is b) State what has happened so far and what you have done c) What you expect them to do d) Give a reasonable deadline to achieve a resolution e) State what will happen if they fail Above all be factual and accurate. Always keep records of who/what/where/time/date and what was said, email or Royal mail (recorded delivery, so they cannot deny receiving a letter). If it reaches the stage where you do have to go to the Small Claims Court to get a resolution, the cost of phone calls, letters and Court fees are added to the claim so when you get a judgement in your favour all your costs are reimbursed. Courts like facts, the more the better. I hope you get this sorted soon.

I found the information here very useful. i too had problems with my DGM L-2362 monitor when a backlight failed just over a year after I purchased it. No problem I thought, they give a 3 year warranty. I returned the Monitor to my Retailer and DGM agreed to repair it under the terms of the warranty agreement, 7 - 10 days they said, great I thought. Then I waited......and waited..............and waited. Phone calls by the Retailer to DGM got the same response each time '7 - 10 days'. emails went unanswered. My retailer gave me the reference number for the repair job and the contact details for DGM, they acknowledged my email and then nothing happened. I emailed again same reponse, same result. Finally I sent a letter, by recorded delivery, giving them 7 days to return my Monitor in working order or I would take the matter to the Smalls Claims Court . SUCCESS! My retailer rang me to say the monitor was back, let us hope it keeps on working. I am aware things can and do go wrong, but a measure of a Company is how they deal with problems that occur, on this score DGM are very poor and I will not be giving them any repeat business or recommending them to any of my friends and family. A copy of my letter (with personal details removed) is included if it helps anyone else in the future who may have a similar problem with DGM. You can also contact them on 020 8839 2285 instead of their expensive premium rate 0871 number. DGM (UK) Ltd., Digimate House, 1 Chancery Gate Business Centre, Stonefield Way, Ruislip, London. HA4 0HA **** March 2011 Reference: DGH ******* Dear Sir/Madam, My Computer Monitor, a DGM L-2362WD, was returned to you, via my Retailer, ****** Computing, for a Warranty repair. You acknowledged that your company received my Monitor on **** February 2011. Since then, despite repeated telephone calls and emails, from ****** Computing and myself, I have been without my Monitor. Neither has there been any feedback or contact to confirm a possible date of return. I am disappointed, nay appalled, at the lack of progress on this problem. You have now had my monitor for 23 days, ample time for any competent engineer to inspect, diagnose and repair or replace. I have discussed this issue with Trading Standards. Please be advised that time is now of the essence and I expect this matter to be resolved within 7 days by one of the following options:- 1. I am to receive my original monitor, properly repaired and fully functioning. 2. I receive a fully functioning replacement monitor, of equal or greater quality and value to the original. 3. A refund to allow me to purchase a replacement monitor of my own choice. If I do not achieve a satisfactory resolution within the time period stated then I will have no other recourse than to submit a claim via the Small Claims Court and make a written complaint to Trading Standards regarding your failure to deal with this matter in a timely manner. Yours faithfully,