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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

martinfg836

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Everything posted by martinfg836

  1. martinfg836
    I have written to RBS 3 times since the 8 weeks was up requesting an update, to no avail. Their phone is never answered..... i passed this on to the FOS at the beginning of March, and they have acknowledged receipt. The point I am making is dont hold your breath waiting for a response from NatWest/RBS as they do not appear to be complying with their own complaints procedure.
  2. martinfg836
    I too complained to NatWest, or RBS who deal with their insurance, last October. I received the same letter as you suggesting the 4 week and 8 week points. It is now March almost 5 months later and i have heard absolutely nothing, despite several follow up letters.

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